Ania Leogrande
Riverview,FL
Summary
Organized Hospitality Professional experienced in managing high-volume service and delivering exceptional customer satisfaction. Achieved results through effective communication and collaboration, fostering a welcoming atmosphere for guests. Focused on transitioning into new field while utilizing strong interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bartender/ Barback
Schulte Hospitality
3650 Midtown Dr. Tampa, FL 33578
08.2024 - Current
- Crafted signature cocktails and ensured quality standards for beverage presentation.
- Trained new staff on mixology techniques and customer service best practices.
- Developed and implemented efficient workflows to enhance bar service speed and accuracy.
- Managed inventory levels, coordinating orders to maintain stock and minimize waste.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered a culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced the establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Boosted beverage sales, designing and promoting a range of signature cocktails.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Hostess/Server's Assistant/ Food Runner
Schulte Hospitality Group
3650 Midtown Dr. Tampa, FL 33607
08.2023 - Current
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Coordinated reservations and waitlists, ensuring efficient table turnover.
- Welcomed and seated guests, managing flow to optimize dining experience.
- Communicated menu details and specials to enhance guest engagement.
- Maintained cleanliness and organization of front-of-house areas to uphold hospitality standards.
- Implemented improvements in seating arrangements to maximize efficiency during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new hostesses on operational procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Developed versatility by cross-training in multiple restaurant positions, ensuring smooth service across different areas. to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Schulte Hospitality
3650 Midtown Dr. Tampa, FL 33607
08.2023 - Current
- Delivered exceptional customer service, ensuring satisfaction with timely and accurate order fulfillment.
- Managed multiple tables efficiently, balancing customer needs while maintaining high service standards.
- Collaborated with kitchen staff to coordinate order flow, optimizing delivery times and reducing wait periods.
- Trained new staff on menu knowledge and service protocols, enhancing team performance and guest experience.
- Implemented upselling techniques, contributing to increased sales through enhanced product recommendations.
- Resolved guest concerns promptly, fostering positive relationships and encouraging repeat business.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associates - Biomedical Sciences
Hillsborough Community College
Tampa,FLHigh School Diploma -
Spoto High School
Riverview, FL05-2019
Skills
- Responsible alcohol service
- Cocktail crafting
- Dependable
- Payment processing
- Food safety procedures
- Sanitation practices
- Alcohol safety compliance
- Customer service
- Service-oriented mindset
- Uniform compliance
- Effective communication
- Team player attitude
- Highly reliable
- Professional appearance
- Hospitality services
- Bar equipment maintenance
- Bilingual communication
- Cleanliness and hygiene
- Food running
- Honest and dependable
Timeline
Bartender/ Barback
Schulte Hospitality
08.2024 - Current
Hostess/Server's Assistant/ Food Runner
Schulte Hospitality Group
08.2023 - Current
Server
Schulte Hospitality
08.2023 - Current
Associates - Biomedical Sciences
Hillsborough Community College
High School Diploma -
Spoto High School
Breakthrough Award
My Breakthrough Award was presented to me in recognition of my dedication to pushing myself beyond expectations, taking initiative, and demonstrating a remarkable leap in performance. Through consistent effort, a proactive mindset, and a commitment to growth, I made significant improvements that positively impacted my work and earned this recognition.