Westley Cox
Atlanta,GA
Summary
Dynamic bartender with expertise in customer service, skilled in responsible alcohol service and complex problem-solving. Committed to delivering exceptional experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Bartender, Barback, Floor Crew
The Heretic Atlanta
05.2021 - 05.2026
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Trained new staff on bartending techniques and customer service standards.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Crafted and served a diverse range of cocktails to enhance customer experience.
- Engaged with customers to cultivate relationships and encourage repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Juicy Crab
05.2019 - 05.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high standards of service.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Prepared and processed orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Applebee's
05.2018 - 05.2019
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, reducing wait times during peak hours.
- Trained new staff on menu offerings, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals, maintaining quality standards.
Shift Manager
Little Caesars Pizza
05.2016 - 05.2019
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored team members on efficient pizza preparation and customer service techniques.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours, enhancing customer satisfaction.
- Analyzed sales data to identify trends, driving promotional strategies that increased revenue during off-peak periods.
- Resolved customer complaints promptly, fostering positive relationships and repeat business within the community.
- Led team meetings focused on performance improvement initiatives, encouraging collaboration and accountability among staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Forsyth Central High
Cumming, GASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Suggestive selling
- Alcohol awareness
- Food service
- Beverage preparation
- Drink preparation techniques
- Inventory
- Food running
- Staff management
- Health codes compliance
- Creative mixology
- Ordering bar supplies
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender, Barback, Floor Crew
The Heretic Atlanta
05.2021 - 05.2026
Server
The Juicy Crab
05.2019 - 05.2021
Server
Applebee's
05.2018 - 05.2019
Shift Manager
Little Caesars Pizza
05.2016 - 05.2019
High School Diploma -
Forsyth Central High