Juan Roa
Queens,NY
Summary
Hardworking and adaptable hospitality professional with over 3 years of experience in customer service, bartending, and support roles. Skilled in delivering excellent guest experiences, managing high-volume environments, and maintaining efficient service workflows. Strong communicator with a background that includes healthcare support. Dedicated to customer satisfaction, cleanliness and supply management.
Overview
5
5
years of professional experience
Work History
Bartender / Server / Lead Barback / Busser / Host
SPIN
New York, USA
08.2022 - Current
- Greeted and served guests, managed food and drink orders efficiently
- Maintained in-depth knowledge of cocktails, craft beer, and wine offerings
- Supported bar operations by prepping garnishes and maintaining clean workstations
- Monitored inventory and communicated with management for restocking needs
Barback / Bartender
The Stumble Inn
New York, USA
09.2023 - 08.2025
- Supported bartenders by restocking and organizing bar supplies
- Assisted in setup and breakdown of bar stations for shifts and events
- Cleaned glassware and bar tools using dishwashing equipment
- Delivered prompt and friendly service while handling guest drink orders and inquiries
- Communicated effectively with team members to coordinate workflow during peak times.
Cashier / Customer Service Associate
Chevron
Ontario, USA
11.2020 - 07.2022
- Handled transactions efficiently with accuracy in cash and card payments
- Upsold promotional products to boost sales
- Maintained cleanliness and organization at checkout counters
- Handled customer complaints and refunds with professionalism
Skills
- Customer Service & Hospitality
- Bartending & Beverage Preparation
- Inventory Management
- Cash Handling & POS Systems
- Cleanliness maintenance
- Team collaboration
- Strong multitasking
- Cash and credit transactions
- Identification verification
- Drink preparation techniques
- Team player attitude
- Time management
- Problem solving
- Cash handling
- Attention to detail
- Bussing tables
- Efficient multitasking
- Bar equipment operation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Barback / Bartender
The Stumble Inn
09.2023 - 08.2025
Bartender / Server / Lead Barback / Busser / Host
SPIN
08.2022 - Current
Cashier / Customer Service Associate
Chevron
11.2020 - 07.2022