Christina Surgeon
Akron,OH
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Darden Restaurant Group. Proven ability to enhance guest experiences through effective communication and upselling techniques, while maintaining high standards of cleanliness and food safety. Adept at multitasking in fast-paced environments, ensuring timely service and customer satisfaction.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
9
9
years of professional experience
Work History
Server, Bartender, Host, Busser, Delivery Driver
Darden Restaurant Group
480 Howe Ave
12.2022 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered exceptional customer service by promptly addressing guest needs and resolving issues.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Implemented upselling techniques to enhance guest experience and increase overall sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Built relationships with vendors to manage orders and negotiate costs.
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated optimized routes using GPS technology to minimize delivery time and enhance productivity.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Assisted in training new drivers on delivery protocols and company policies for operational effectiveness.
- Monitored fuel usage and vehicle maintenance schedules to reduce costs and ensure reliability.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Server, Host, Busser
Cracker Barrel Old County Store
76 Rothrock Loop
05.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Server, Host, Busser
Denny"s
Akron, OH
11.2017 - 08.2020
- Provided excellent customer service, ensuring positive dining experiences for all guests.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Trained new team members on restaurant protocols and customer interaction standards.
- Handled cash transactions accurately, maintaining balanced cash registers at shift end.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
No Degree - Business
Stark State College
Canton, OHHigh School Diploma -
Tallmadge High School
Tallmadge, OH06-1989
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Customer service
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Order accuracy
- Sales expertise
- Food safety practices
- Table bussing
- Point of sale operation
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Food delivery
- Wine service
- Banquet coordination
- Multitasking and organization
- Food safety
- POS operation
- Liquor, wine, and food service
- Take-out service
Timeline
Server, Bartender, Host, Busser, Delivery Driver
Darden Restaurant Group
12.2022 - Current
Server, Host, Busser
Cracker Barrel Old County Store
05.2019 - 01.2023
Server, Host, Busser
Denny"s
11.2017 - 08.2020
No Degree - Business
Stark State College
High School Diploma -
Tallmadge High School