Aniah Hagger
Detroit
Summary
Dedicated professional with a strong background in customer service and attention to detail. Proven ability to train staff and maintain accurate records, ensuring high-quality care and support for clients in a fast-paced environment.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Behavior Technician
inspire autism
Novi
05.2024 - Current
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Collected and documented behavioral data to track client progress and needs.
- Collaborated with interdisciplinary teams to enhance client care strategies.
- Conducted one-on-one sessions to teach social and communication skills.
- Assisted in developing therapeutic activities tailored to each client's interests.
- Provided support during crisis situations using de-escalation techniques.
- Trained new staff on behavioral interventions and company protocols.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Cashier
Bucharest Grill
Detroit
07.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accuracy in cash handling and register operations.
- Provided exceptional customer service to enhance dining experiences.
- Assisted in training new staff on cash register procedures.
- Resolved customer inquiries and complaints professionally and promptly.
- Adhered to health and safety guidelines to maintain a clean environment.
Dental Assistant
Detroit Dental Specialists
Detroit
04.2023 - 05.2024
- Assisted dentists during procedures by preparing instruments and materials.
- Managed patient records using electronic health record systems.
- Educated patients on oral hygiene practices and post-procedure care.
- Sterilized dental instruments and maintained a clean work environment.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Collaborated with the dental team to ensure smooth workflow during procedures.
- Trained new staff on office protocols and patient care standards.
- Monitored inventory of dental supplies and ordered necessary materials promptly.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Cashier Team Lead
McDonald’s
Detroit
05.2020 - 06.2021
- Led cashier team in providing excellent customer service during high-traffic hours.
- Trained new cashiers on register operations and customer engagement techniques.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Assisted in inventory management by tracking stock levels and restocking supplies.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Implemented efficient workflow strategies to reduce wait times at the register.
- Conducted daily team meetings to communicate goals and improve service standards.
Education
Voyageur College Preparatory High School
Detroit, MISkills
- Team collaboration
- Record keeping
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Staff training
- Time management
- Crisis management and prevention
- Cultural sensitivity
Timeline
Behavior Technician
inspire autism
05.2024 - Current
Dental Assistant
Detroit Dental Specialists
04.2023 - 05.2024
Cashier
Bucharest Grill
07.2021 - Current
Cashier Team Lead
McDonald’s
05.2020 - 06.2021
Voyageur College Preparatory High School