Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Aniah Thompson

Houston,Texas

Summary

Dynamic and enthusiastic graduate with a Bachelor of Arts in English Literature from Texas Southern University. Recognized consistently on the Honor Roll and Dean's List for academic excellence. Completed a rigorous student teaching program at Sterling High School, where dedication, creativity, and effective communication skills fostered an engaging learning environment. Offered a full-time teaching position based on exceptional performance. Adept at curriculum development, lesson planning, and fostering positive student relationships. Eager to leverage academic achievements and practical experience to inspire students and contribute to the vibrant learning community.

Overview

4
4
years of professional experience

Work History

Cashier

Walmart
01.2018
  • Provided exceptional customer service, processed transactions accurately, and resolved issues efficiently

Customer Service Representative

AT&T
01.2020 - 01.2021
  • Managed diverse customer accounts, providing tailored solutions and driving sales initiatives

Customer Service Representative

Discover
01.2021 - 01.2023
  • Deliver top-notch customer service by addressing inquiries and concerns promptly and accurately

CSR

Willis Tower Watson
01.2023 - 01.2024
  • Customer Service Representative - Open Enrollment, Extended Health, Willis Tower Watson

Customer Service Representative

Flagstar Bank
01.2024 - 01.2024
  • Provided comprehensive customer support, processing financial transactions accurately and securely

Education

Bachelor of Arts - English

Texas Southern University
Houston, TX
12.2024

High School Diploma -

Duncanville High School
Duncanville, TX
05.2020

Skills

  • Information Security
  • Complaint resolution
  • Scheduling
  • Call Management
  • Product Knowledge
  • Cashier
  • Customer Service
  • Exceptional attention to detail
  • Active listening skills
  • Adept at improving customer experience and building lasting customer loyalty
  • Administrative
  • Proficient in time management, multitasking, maintaining accuracy, and utilizing computer and technical skills
  • Interpersonal
  • Strong leadership abilities, effective communication, problem-solving skills, and a positive attitude
  • 45 WPM
  • Positive Attitude
  • Relationship Building
  • Computer Skills
  • Calm and Patient Demeanor
  • Collaborative Teamwork
  • Complex Problem-Solving
  • Classroom support

Additional Information

Available upon request

Timeline

Customer Service Representative

Flagstar Bank
01.2024 - 01.2024

CSR

Willis Tower Watson
01.2023 - 01.2024

Customer Service Representative

Discover
01.2021 - 01.2023

Customer Service Representative

AT&T
01.2020 - 01.2021

Cashier

Walmart
01.2018

Bachelor of Arts - English

Texas Southern University

High School Diploma -

Duncanville High School
Aniah Thompson