Benisha Rowland
Lawrence,KS
Summary
Stand out and achieve higher than the expectations/ duties. I’m efficient in everything I do, and quick to learn. I work best under pressure and I love caring multiple work duties on my plate.
Overview
10
10
years of professional experience
Work History
Cashier
Kwikshop
Lawrence, KS
08.2018 - 12.2023
- Resolve customer issues, Bag purchases when need, Stock cups, lids, candy, Make fresh coffee, Count/ count down drawer
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Performed other duties as assigned by management.
- Processed refunds for worn, damaged and broken merchandise.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service Manager, Customer Service Representative, Cashier
Kwikshopwalmart/sacs club
08.2013 - 05.2018
- Delegate breaks and lunches, In charge of front end (registers, cash office, returns, cashiers, self check out), Responsible for ‘end of the day’ paper work, Answer phones, make copies, organize paperwork, Handle disgruntled customer
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Explained benefits, features and recommendations to maximize client retention.
Education
diploma -
Lawrence High school
05.2010
information technology -
Little Big Horn college
Skills
- Audit Support
- Call Monitoring
- Complaint Resolution
- Technical Support
- Information Security
- Call Center Operations
- Training and Mentoring
- Customer Service
- Account Management
- Training and Coaching
- Schedule Management
- Account Updates
- Quality Assurance Controls
- Customer Retention
- Problem-Solving
- Excellent Time Management Skills
- Staff Training
- Workforce Management
- Personnel Training and Development
- Decision-Making
- Talent Allocation
- Management of Remote Employees
- Training Programs
- New Hire Training
- Sales Proficiency
- Conflict Management
- Issue Resolution
- Superior Computer Skills
Timeline
Cashier
Kwikshop
08.2018 - 12.2023
Customer Service Manager, Customer Service Representative, Cashier
Kwikshopwalmart/sacs club
08.2013 - 05.2018
diploma -
Lawrence High school
information technology -
Little Big Horn college
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