DAWAN RUMPH
Buffalo
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
14
14
years of professional experience
Work History
Production Manager
Mixtomart
08.2025 - Current
- Coordinate production activities and support daily operational workflows.
- Assist with scheduling and operational organization to maintain production efficiency and output.
Owner / Operator
Drip Carwash
05.2019 - 01.2025
- Owned and operated a successful carwash business managing end-to-end operations.
- Oversaw customer service, workflow, staffing, and day-to-day business administration.
- Implemented operational improvements that increased customer satisfaction and repeat business.
Operations Manager
UPS
09.2024 - 01.2025
- Managed import and export logistics operations within the distribution network.
- Supervised and coordinated a workforce of over 200 employees across multiple shifts.
- Oversaw payroll, scheduling, and daily operational strategy.
- Improved workflow efficiency and supported overall distribution performance.
Customer Service Representative
Spectrum
11.2022 - 01.2024
- Provided phone-based customer support in a high-volume environment.
- Resolved service inquiries and delivered solutions that improved customer retention.
Customer Service Representative
GEICO
07.2018 - 06.2019
- Handled inbound customer calls for automobile insurance services.
- Delivered excellent customer support and service-related solutions.
Operations Manager / Independent Contractor
LaserShip, Inc.
01.2012 - 02.2019
- Supported financial processes including accounts-related responsibilities.
- Maintained strong operational performance in fast-paced, high-pressure environments.
- Managed operational and administrative procedures across company divisions.
Education
Associate of Science - Accounting
Erie Community College
Williamsville, NY01-2009
Skills
- Customer Service Operations
- Payroll & Workforce Scheduling
- Microsoft Excel
- Sage X3
- Bank Reconciliations
- Auditing
- Record Keeping
- General Office Duties
- Team leadership
- Production scheduling
LANGUAGE
English – Native
KEY HIGHLIGHTS
- LEADERSHIP: Managed and supervised teams of 200+ employees with a focus on productivity and performance.
- OPERATIONS EXPERTISE: Extensive experience in logistics, distribution, production, and business operations across multiple industries.
- RESULTS DRIVEN: Proven ability to streamline processes, improve efficiency, and achieve organizational objectives.
- BUSINESS ACUMEN: Successfully owned and operated a business, managing all aspects of operations, finances, and customer satisfaction.
Timeline
Production Manager
Mixtomart
08.2025 - Current
Operations Manager
UPS
09.2024 - 01.2025
Customer Service Representative
Spectrum
11.2022 - 01.2024
Owner / Operator
Drip Carwash
05.2019 - 01.2025
Customer Service Representative
GEICO
07.2018 - 06.2019
Operations Manager / Independent Contractor
LaserShip, Inc.
01.2012 - 02.2019
Associate of Science - Accounting
Erie Community College