Anibal Tejada
Boynton Beach,FL
Summary
Experienced Sales and Client Success Manager with a background in leading high-performing teams, developing strategic growth plans, and driving revenue growth. Known for strong leadership skills, customer relationship management, and the ability to identify new business opportunities. Proven track record in improving processes, training staff for success, and building lasting relationships with key clients. Results-driven, self-starter who has earned all promotions to leadership starting off as an entry-level employee.
Overview
16
16
years of professional experience
Work History
Senior Sales Manager
Beyond Finance
New York, NY
07.2023 - Current
- Recruited, hired, coached, developed, and supervised a team of highly successful sales professionals to achieve revenue goals.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' performance, and counsel on improvement strategies.
- Oversaw daily operations of the sales team, including production, efficiency, quality, and staffing needs.
- Responsible for meeting or exceeding monthly revenue targets set by the company.
- Ensured compliance with all relevant laws, regulations and ethical standards.
- Developed and implemented sales strategies to increase profits and expand market share.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Senior Client Success Manager
National Debt Relief
New York, NY
02.2014 - 07.2023
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Drove customer escalations to resolution by engaging directly with clients.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Established and monitored key performance indicators (KPIs) for customer success.
- Identified new business opportunities through account management activities and outside partnerships.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and executed customer success strategies to increase retention rates.
Insurance Agent
Homesite Insurance Group
Westchester, NY
09.2009 - 12.2013
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed and executed effective sales strategies to meet and exceed monthly sales targets.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Business growth, development, and retention
- Profitability optimization
- Performance tracking and evaluations
- Personnel management, coaching, and development
- Bilingual
- Service upselling
- Consultative sales techniques
Affiliations
- Sports
- Herpetology
- Anything involving technology
Languages
Spanish
Professional
Timeline
Senior Sales Manager
Beyond Finance
07.2023 - Current
Senior Client Success Manager
National Debt Relief
02.2014 - 07.2023
Insurance Agent
Homesite Insurance Group
09.2009 - 12.2013
Bachelor of Science - Information Technology
Western Governors University