Anica Watson
Ruston,LA
Summary
Results-driven business associate known for high productivity and efficient completion of tasks. Skilled in strategic planning, market analysis, and project management. Excel in communication, problem-solving, and teamwork, ensuring successful collaboration and goal achievement across all levels of an organization.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Application Service Representative
Willis Towers Watson
Richardson, Texas
09.2024 - Current
- Greeted customers and answered inquiries in a professional manner
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Maintained up-to-date knowledge of WTW and CMS policies
Mental Health Professional
Red River Therapeutic Solutions
Shreveport , LA
01.2021 - Current
- Conducted individual, group, and family therapy sessions to provide psychological support for clients.
- Developed treatment plans in collaboration with clients and other healthcare professionals.
- Provided crisis intervention services to individuals experiencing mental health episodes.
- Assessed patient progress by monitoring symptoms and evaluating response to interventions.
- Cultivated strong relationships with patients to promote trust and understanding of therapeutic process.
- Facilitated psychoeducational workshops on topics such as stress management, communication skills, and anger management.
Certified Nursing Assistant
Princeton Place Nursing And Rehabilitacion Center
Ruston, Louisiana
10.2018 - 10.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Master of Arts - Health Administration
University of Arizona
Tucson, AZ06-2022
Bachelor of Science - Social Work
Grambling State University
Grambling, LA12-2019
Skills
- Account Management
- Payment Acceptance
- Service Recommendations
- System updates
- Database Management
- Policy Knowledge
- Client Advocacy
- Data Collection
- Follow-up care coordination
- Strategic Planning
- Teamwork and Collaboration
- Crisis Intervention
- Effective customer communication
- Multitasking Abilities
- Policy Development
- Written Communication
Timeline
Application Service Representative
Willis Towers Watson
09.2024 - Current
Mental Health Professional
Red River Therapeutic Solutions
01.2021 - Current
Certified Nursing Assistant
Princeton Place Nursing And Rehabilitacion Center
10.2018 - 10.2021
Master of Arts - Health Administration
University of Arizona
Bachelor of Science - Social Work
Grambling State University