Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anicia Moore

New York,NY

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bio Surveillance Specialist

XWell
, NY
04.2023 - Current
  • Review existing databases regularly to ensure accuracy of entries and completeness of files.
  • Assist with special projects related to COVID-19 research initiatives.
  • Provide training sessions to new staff members on proper use of the database system.
  • Work with public health and response organizations to garner support, exchange information and solicit recommendations.

Brand Ambassador

At Your Gate
, NY
10.2021 - 09.2022
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
  • Developed and executed promotional campaigns to drive brand awareness
  • Trained new employees on the daily job duties, policies and procedures.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Team Leader

Applebee’s Bar And Grill
, NY
07.2021 - 11.2021
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Training new associates on company policies, tasks, and business promotions to be updated
  • Providing guidance and instruction to team members on projects/portfolio of projects.
  • Implemented changes in response to changing business needs or customer demands.

Education

High School Diploma -

Fenton High School
Bensenville, IL

Skills

  • Data Collection and Management
  • Situational Awareness
  • Medical Terminology
  • CDC Regulations
  • Revenue Generation
  • Store Promotions
  • Team Supervision
  • Conflict Resolution
  • Teamwork and Collaboration
  • HIPAA Compliance
  • Data Entry
  • Technical Support

Accomplishments

  • Face of XWELL brand promotion.
  • Recognized as XWell/Xprescheck's location Top Performer

Certification

  • Life Insurance License

Timeline

Bio Surveillance Specialist

XWell
04.2023 - Current

Brand Ambassador

At Your Gate
10.2021 - 09.2022

Team Leader

Applebee’s Bar And Grill
07.2021 - 11.2021

High School Diploma -

Fenton High School

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Anicia Moore