Overview
Work History
Education
Skills
Summary
Work Availability
Work Preference
Timeline
AssistantManager
Anicka Watson

Anicka Watson

Finance
Ellenwood,GA

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work History

System Administrator

City Of Atlanta
05.2023 - Current
  • Manages Active Directory, group policies, user accounts, and permissions to ensure proper access control and security across systems.
  • Provides technical support and training to end-users across departments, ensuring effective use of IT systems and applications.
  • Works closely with FAST Enterprises to configure and tailor the full implementation of the FAST Enterprises SaaS program to meet the specific requirements for city-wide licensing and permitting functions, ensuring alignment with regulatory standards and internal processes.
  • Communicates effectively, both orally and in writing, with all internal and external stakeholders, City officials and outside professionals.

Business Operations Manager

1 Plug LLC
09.2020 - 05.2023
  • Reviewed company's strategic plans and developed departmental goals and standards to support the vision of the CEO.
  • Oversaw financial management, invoicing, accounts payable/receivable and reporting to support informed decision making.
  • Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
  • Increased growth of company by obtaining minority owned business certifications DBE, SLBE, LSBE, and MBE.

Corporate Travel Consultant

American Express
10.2018 - 09.2020
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
  • Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.

Technical Support Specialist (Aviation)

Delta Global Staffing
03.2018 - 09.2018
  • Provided technical support via phone, chat, and virtually for all Delta flight attendants and crew members using SkyPro to access training and safety videos with ease.
  • Acted as a liaison between Apple and AT&T in the migration of all 19,000 flight attendants to the new iPhone 12s device to speed up check-in, assist passengers, answer queries and check inventory instantly.
  • Specialized in software reset, shipping, and documentation data for lost, damaged, and or refurbished devices.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Customer Support Specialist

NextRep LLC
10.2015 - 03.2018
  • Provided virtual support via chat, email, and phone to resolve complex issues for diners and restaurants within the Grubhub network.
  • Responsible for creating tickets via Zendesk and handling to completion all diner and restaurant interaction effectively.
  • Maintained quality service by following NexRep service levels in Quality Audits, AHT, and Issues per hour.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Promoted to Mentor

IT Support Specialist

AT&T
09.2003 - 10.2013
  • Supported Tech support and Field Agents in meeting SLA's via CRM ticketing database for complex provisioning on DSL, VOIP, and Land Line services
  • Provided financial analysis for all residential/business DSL, Dial-Up, and Land Line services by telephone or email requests and/or complaints from customers.
  • Partnered with clients to understand business needs, issues, strategies and priorities in order to deliver value- added business solutions and generate revenue for the company.
  • Successful in persuading customers who were identified as at risk for cancellation to retain all products and services with AT&T and affiliates.

Education

Undergraduate Certificate Of Financial Technology - FinTech

Middle Georgia State University
08.2024 - Current

Associate of Applied Science - Computer Information Systems/Networking

Dekalb Technical College
05.2001 - 05.2003

Level I Certified Local Government Finance Officer -

Carl Vinson Institute of Government
06.2024 - Current

Skills

  • Business Operations
  • Customer Support
  • Strong analytical and problem-solving skills
  • Ability to work independently and collaborate with cross-functional teams
  • Project Management
  • Finance (Accounting)
  • Excellent communication and interpersonal skills
  • Detail-oriented with a high level of accuracy in work

Summary

With over 21 years of progressive experience, my core competencies lie in customer support, financial management, and fostering key stakeholder relationships. I am in search of a company where I can contribute the team's success by bringing diverse perspectives and ensuring financial operations align with the company's standards and culture.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid time offFlexible work hoursWork from home optionPersonal development programsHealthcare benefitsPaid sick leaveCompany Culture401k match

Timeline

Undergraduate Certificate Of Financial Technology - FinTech

Middle Georgia State University
08.2024 - Current

Level I Certified Local Government Finance Officer -

Carl Vinson Institute of Government
06.2024 - Current

System Administrator

City Of Atlanta
05.2023 - Current

Business Operations Manager

1 Plug LLC
09.2020 - 05.2023

Corporate Travel Consultant

American Express
10.2018 - 09.2020

Technical Support Specialist (Aviation)

Delta Global Staffing
03.2018 - 09.2018

Customer Support Specialist

NextRep LLC
10.2015 - 03.2018

IT Support Specialist

AT&T
09.2003 - 10.2013

Associate of Applied Science - Computer Information Systems/Networking

Dekalb Technical College
05.2001 - 05.2003
Anicka WatsonFinance