A. Nicole Perrault
Ashburnham,MA
Summary
Client Executive and Sales Operations Manager with extensive experience in client relationship management, sales strategy development, and team leadership. Successfully implemented process improvements and negotiated favorable terms, enhancing customer satisfaction and operational efficiency. Proficient in consultative selling, customer engagement, and strategic planning, delivering consistent results and fostering lasting client partnerships.
Overview
25
25
years of professional experience
Work History
Client Executive
Sirius, A CDW Company (acquired Champion)
12.2020 - Current
Client Executive
Champion Solutions Group(acquired DirecLogix Corp)
05.2019 - 12.2020
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Sales Operations Manager
DirecLogix Corp
01.2011 - 05.2019
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Negotiated with vendors to secure more favorable terms, directly impacting bottom line by reducing cost of goods sold.
- Piloted customer loyalty program, which led to increased repeat business and stronger customer relationships.
- Enhanced sales proposal process, making it more efficient and increasing win rate.
- Streamlined sales processes, leading to more efficient customer transactions and improved sales team satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Inside Sales Representative
DirecLogix Corp
12.2005 - 01.2011
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Implemented strategic selling techniques resulting in higher close rates and shorter sales cycles.
- Created tailored sales presentations for potential clients highlighting product features and benefits specific to their needs.
- Conducted product demonstrations for potential clients, effectively communicating features and benefits tailored to their needs.
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Inside Sales Representative
Hewlett Packard, HP (acquired Compaq Computer)
08.2000 - 11.2005
- Increased sales revenue by building strong relationships with client.
- Worked closely with outside sales representatives and partners to generate lead and close sales.
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Northeast Region Claims Representative
Sentry Insurance
08.1999 - 08.2000
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Sold additional insurance policy limits to increase sales revenue.
- Negotiated settlement amounts with Sentry policy holders.
- Investigated motor vehicle claims throughout assigned territory.
- Coordinated repairs and appointments with various outside vendors.
- Determined ownership of liability.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Education
Bachelor of Arts - Psychology
Regis College
Weston05.1998
Skills
- Client Services
- Technical understanding
- Networking abilities
- Networking strength
- Relationship Management
- Customer Engagement
- Client Relationship Management
- Client interaction
- Department coordination
- Client Retention Strategies
- Portfolio Management
- Consultative Selling
- Service Level Agreements
- Consultative Sales
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Client Executive
Sirius, A CDW Company (acquired Champion)
12.2020 - Current
Client Executive
Champion Solutions Group(acquired DirecLogix Corp)
05.2019 - 12.2020
Sales Operations Manager
DirecLogix Corp
01.2011 - 05.2019
Senior Inside Sales Representative
DirecLogix Corp
12.2005 - 01.2011
Inside Sales Representative
Hewlett Packard, HP (acquired Compaq Computer)
08.2000 - 11.2005
Northeast Region Claims Representative
Sentry Insurance
08.1999 - 08.2000
Bachelor of Arts - Psychology
Regis College
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