Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aniellia Arnoult

McKinney

Summary

Results-driven professional specializing in Energy Trading and Risk Management (ETRM) support and cloud operations. Expertise in optimizing trading workflows and mitigating risks through innovative technology solutions. Proficient in ETRM systems such as Allegro and skilled in MS SQL for data architecture and analytics. Experienced in leveraging cloud technologies (AWS, Azure) to enhance system scalability and cost efficiency. A client-focused problem solver, recognized for delivering tailored solutions that align with business goals.

Overview

11
11
years of professional experience

Work History

Business Analyst

EPAM Systems
08.2022 - Current
  • Led requirement gathering sessions to document business needs from stakeholders.
  • Developed solution designs that met client objectives and adhered to industry standards.
  • Facilitated user feedback workshops to refine project scope and optimize outcomes.
  • Executed software customization ensuring seamless integration with existing systems.
  • Oversaw technical implementation through development, testing, and deployment phases.
  • Conducted quality assurance procedures to ensure system reliability and functionality.
  • Provided end-user training sessions focused on enhancing software productivity.
  • Coordinated project timelines and budgets while ensuring effective stakeholder communication.

Cloups Ops Manager, Devops Consultant, DBA and Senior Support Lead

W Energy Software
06.2021 - 08.2022
  • Migrated clients from on-premises environment to hosted AWS server.
  • Facilitated transition of Cloud Ops from outdated wiki to Jira-based knowledge base.
  • Led scrum meetings with Cloud Ops to automate server creation using Python and Terraform.
  • Conducted cleanup of legacy repositories in GitHub, merging branches for consolidation.
  • Developed processes and scripts for restoring databases from S3 buckets to vCenter.
  • Formulated ETL policies and procedures to reduce ticket backlog in Jira.
  • Designed scrum board in Jira for managing epics and milestones in automation projects.
  • Automated deployment processes through Ansible playbooks integrated with Jenkins.

Support

ION/Allegro Development
04.2014 - 09.2021
  • Served as primary contact for clients reporting application-related questions and defects in enterprise software.
  • Developed extensive product knowledge and enhanced customer service skills through ongoing training.
  • Managed full case lifecycle, ensuring professional communication regarding status, updates, and next steps.
  • Analyzed client requests, reproduced technical issues, and documented procedures for SME and engineering review.
  • Provided effective resolutions and workarounds utilizing product expertise and available documentation.
  • Maintained accurate case records in CRM system to track progress and outcomes.
  • Monitored individual key performance indicators (KPIs) while troubleshooting issues across functional areas.
  • Documented lessons learned and closure details for inclusion in knowledge base.

Education

Bachelor of Science - Business Administration

University of Texas At Dallas
Richardson
08-2010

Skills

  • Microsoft SQL Server and PostgreSQL
  • User training
  • Process automation
  • Requirements analysis
  • Data analytics
  • Cloud migration strategies
  • AWS solutions architecture
  • Cost analysis and management
  • Solution design expertise
  • IT support services
  • ETRM (Allegro) proficiency

References

References available upon request.

Timeline

Business Analyst

EPAM Systems
08.2022 - Current

Cloups Ops Manager, Devops Consultant, DBA and Senior Support Lead

W Energy Software
06.2021 - 08.2022

Support

ION/Allegro Development
04.2014 - 09.2021

Bachelor of Science - Business Administration

University of Texas At Dallas

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