Aniellis Garcia

• Manage and monitor EDI transactions, including processing and resolving discrepancies in 850 purchase orders transmitted by department stores.
• Oversee dropship programs, ensuring timely and compliant transmission of 856 (ASN) and 810 (invoices) using ERP systems.
• Identify and investigate inventory mismatches between internal systems and vendor transmissions.
• Act as liaison between vendors and internal teams for all EDI-related updates, system changes, and compliance requirements.
• Analyze and dispute chargebacks received from department stores, determining liability and collaborating with warehouse or vendor partners for resolution.

Key Accomplishments:

• Launched weekly sales team syncs to align on 850 discrepancies and improve purchase order visibility, leading to faster resolution and reduced order errors.
• Developed weekly reporting system tracking open orders and pending 850s, improving team transparency and accountability.
• Created the first comprehensive SOP for vendor chargeback disputes, filling a critical process gap and establishing clear escalation procedures.
• Designed a warehouse SOP outlining chargeback responsibilities, ensuring clarity and reducing miscommunication.
• Built a live Power BI chargeback tracker to enhance warehouse accountability and provide leadership with real-time insights.
• Reduced chargebacks by $100K in Q1 2025 compared to Q1 2024 through process optimization and cross-functional coordination.

• Onboarded new Logistics Service Providers.
• Negotiated yearly and spot rates for trans-loads, drayage, live unload, and cross-dock moves.
• Acted as the point of contact for reconciling and reporting overages and shortages to business counterparts.
• Spearheaded the creation of detention and demurrage monthly cost trackers.
• Reconciled invoices for Logistics Service providers within the Acutive Invoicing system.
• Partnered with brokers, carriers, truckers, and Distribution Centers to manage and communicate the inbound delivery flow of shipments.
• Provided optimal transportation modes, routing, equipment, and frequency.
• Utilized 3PL systems, company systems, and Excel to track inbound Ocean and Air freight from origin to distribution centers in the US and Canada.
• Created and managed business reporting, including inbound forecasting, and partnerships with DHL ISC to streamline KPI dashboards.
• Monitored carrier performance and provided KPI reporting.
• Resolved freight or concealed damage claims with logistics service providers.

• Built working relationships with operational counterparts and carriers, acting as the first point of contact to drive continuous improvement across shared processes.
• Tracked performance metrics, including on-time delivery, exceptions, and timelines of arrival and dispatch, providing well-organized summaries to team leadership.
• Worked closely with the RTR operations team to design and monitor internal performance metrics.
• Supported the onboarding and of carriers from the RTR network, including coaching on compliance with performance standards, reporting, and other obligations.
• Participated in emergency recovery as necessary in response to natural disasters, warehouse outages, or other disruptions.
• Acted as the first point of contact for retail and CX teams to ensure that the transportation strategy was performing to standard and that they were complying with all policies.
• Managed transportation support for RTR's pickup, drop-off, and courier networks.
• Oversaw day-to-day transportation operations for each location, drop box and courier networks.
• Offered timely support to CX and account management on transportation-related escalations.

• Served as the primary point of contact for operational and logistic issues between corporate, warehouse, and freight forwarders.
• Processed inbound shipments in the Blue Cherry ERP system and sent pre-alerts to the distribution center.
• Reviewed in-transit reports and communicated with forwarders to understand the status and time of delivery.
• Provided weekly reporting of all inbound shipments to ensure manpower was scheduled according to volume.
• Negotiated pricing for all domestic and international deliveries with different freight forwarders.
• Oversaw returns for e-commerce and wholesale business, including receiving and quality control.
• Calculated and filed monthly import reconciliation filings in preparation for drawback submission.
• Pulled, reviewed, and updated monthly import/export reports, ensuring accurate documentation of quantity, ship-to, HTS code, etc.
• Provided daily reporting for all open/incoming orders to maintain open communication between headquarters and the distribution center.
• Routed shipments through TMS portals for all major EDI stores to comply with ship windows.
• Acted as the point of contact for all new international business, ensuring proper integration, pricing agreements, and shipping requirements.
• Entered orders for boutiques and off-price during high peak market weeks, as well as allocated and processed invoicing for end-of-month projections.

• Acted as a liaison between customers and 3PL warehouse, providing on-site service and information regarding accounts and customers.
• Confirmed inventory discrepancies and communicated routing guide updates; imported and managed EDI.
• Responsible for daily reports to ensure delivery windows and cancellation dates were respected.
• Collaborated with the shipping department to manage the logistics process, including duties, invoices, and freight forwarder relations.

• Manage and monitor EDI transactions, including processing and resolving discrepancies in 850 purchase orders transmitted by department stores.
• Oversee dropship programs, ensuring timely and compliant transmission of 856 (ASN) and 810 (invoices) using ERP systems.
• Identify and investigate inventory mismatches between internal systems and vendor transmissions.
• Act as liaison between vendors and internal teams for all EDI-related updates, system changes, and compliance requirements.
• Analyze and dispute chargebacks received from department stores, determining liability and collaborating with warehouse or vendor partners for resolution.

Key Accomplishments:

• Launched weekly sales team syncs to align on 850 discrepancies and improve purchase order visibility, leading to faster resolution and reduced order errors.
• Developed weekly reporting system tracking open orders and pending 850s, improving team transparency and accountability.
• Created the first comprehensive SOP for vendor chargeback disputes, filling a critical process gap and establishing clear escalation procedures.
• Designed a warehouse SOP outlining chargeback responsibilities, ensuring clarity and reducing miscommunication.
• Built a live Power BI chargeback tracker to enhance warehouse accountability and provide leadership with real-time insights.
• Reduced chargebacks by $100K in Q1 2025 compared to Q1 2024 through process optimization and cross-functional coordination.