Anijah Wiley
Fort Myers,FL
Summary
Dynamic individual with hands-on experience in Dental Assisting and Customer Service, has a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing educational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Target
11.2024 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Operated coffee machines and equipment, adhering to safety and operational guidelines.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to streamline processes during peak hours, enhancing workflow efficiency.
Guest Associate
RaceTrac
07.2024 - 11.2024
- Assisted guests with inquiries and provided information about services offered.
- Managed guest check-ins and check-outs efficiently to enhance satisfaction.
- Resolved guest complaints promptly, ensuring a positive experience for all visitors.
- Collaborated with team members to maintain cleanliness and organization in common areas.
Customer Service Representative
Alta Resources
07.2024 - 07.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through purchasing processes.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Documented customer interactions accurately in CRM systems for tracking purposes.
- Handled escalated complaints professionally, ensuring timely resolution and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Lead
Tropical Smoothie Cafe
08.2021 - 03.2024
- Supervised daily operations, ensuring quality standards and customer satisfaction.
- Trained and mentored new team members on smoothie preparation techniques and customer service protocols.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints swiftly, contributing to positive dining experiences and repeat business.
- Conducted regular equipment maintenance checks, ensuring compliance with safety standards and operational readiness.
- Completed store opening and closing procedures and balanced tills.
Retail Sales Associate
JD Sports
11.2022 - 09.2023
- Assisted customers in product selection and provided tailored recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Processed sales transactions efficiently using point-of-sale systems.
- Managed inventory levels and restocked merchandise as needed.
- Collaborated with team members to achieve daily sales goals consistently.
- Supported promotional events by setting up displays and engaging with customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL05.2026
Dental Assisting -
Cape Coral Technical College
Fort Myers, FL06.2026
High School Diploma -
Dunbar High School
Fort Myers, FL05.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Adaptive and creative
- Excellent memory
- Hospitality service expertise
- Inventory management
- Excellent math skills
Certification
- CPR
- Radiology
- Chairside Assisting
- Infection Control
Timeline
Barista
Target
11.2024 - Current
Guest Associate
RaceTrac
07.2024 - 11.2024
Customer Service Representative
Alta Resources
07.2024 - 07.2024
Retail Sales Associate
JD Sports
11.2022 - 09.2023
Shift Lead
Tropical Smoothie Cafe
08.2021 - 03.2024
Associate of Arts - General Studies
Florida SouthWestern State College
Dental Assisting -
Cape Coral Technical College
High School Diploma -
Dunbar High School