Anika Aguilar
Joliet,IL
Summary
Results-driven Customer Master Data Specialist at Ecolab with expertise in SAP management and data cleansing. Achieved 100% compliance with data governance standards while enhancing processing efficiency by 20%. Known for strong analytical skills and attention to detail, successfully reducing data inconsistencies and improving operational integrity across cross-functional teams.
Overview
11
11
years of professional experience
Work History
Customer Master Data Specialist
Ecolab
Remote
10.2021 - Current
- Maintained and validated customer master records in SAP, achieving 100% compliance with data governance standards.
- Collaborated with cross-functional teams to manage data lifecycle processes, reducing inconsistencies by 30%.
- Monitored data quality issues, utilizing error logs and exception reports for resolution.
- Executed bulk uploads and mass updates of customer master data, ensuring accuracy and audit trail integrity.
- Supported MDM projects and system enhancements, resulting in a 20% increase in processing efficiency.
- Conducted periodic audits of key performance indicators to assess master data record accuracy.
Warehouse Supervisor
HR Metrics, Inc.
Shorewood, IL
08.2017 - 12.2020
- Streamlined daily operations by analyzing warehouse inventory data to identify trends and reduce waste.
- Utilized Excel features, such as pivot tables and VLOOKUP, for tracking shipments and preparing reports.
- Collaborated with cross-functional teams to ensure accurate data entry and reconciliation of goods.
- Established workflow documentation and SOPs to enhance efficiency in data handling practices.
- Conducted root cause analysis on inventory discrepancies, achieving a 25% reduction in errors.
- Led efforts to maintain data integrity across inventory records and transitioned systems from paper to digital.
Customer Service Representative
Pivotal Home Solutions
Naperville, IL
05.2016 - 11.2017
- Tracked customer requests and managed service data input using CRM systems.
- Entered billing data and updated transactions accurately.
- Identified cross-selling opportunities to drive sales growth.
- Coordinated with departments to resolve customer issues effectively.
Call Center Team Lead
J.P. Morgan Chase
Elgin, IL
03.2015 - 03.2016
- Maintained accurate customer account records to support operational integrity.
- Processed transaction corrections and updated account data promptly.
- Ensured confidentiality of sensitive customer information during data handling.
- Identified opportunities for process improvements within the call center department.
Technical Support Advisor
Xerox
Bolingbrook, IL
06.2014 - 01.2015
- Maintained detailed records of customer interactions in a database system.
- Advised customers on best practices for using their Apple products safely and securely.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, IL05.2012
Skills
- MS Excel Reporting
- Data Cleansing & Validation
- Confidentiality & Information Security
- Technical support
- ServiceNow
- Process improvement
- SAP management
- Salesforce
- Analytical and critical thinking
Projects
Lead Salesforce Integration
· Successfully implemented an end-to-end Salesforce integration as the new CRM platform, resulting in improved data management and enhanced customer relationship strategies.
· Developed training materials and conducted training sessions for 200 employees, enhancing their proficiency in Salesforce.
· Enhanced data accuracy and improved team productivity by 36% within the first 3 months.
Timeline
Customer Master Data Specialist
Ecolab
10.2021 - Current
Warehouse Supervisor
HR Metrics, Inc.
08.2017 - 12.2020
Customer Service Representative
Pivotal Home Solutions
05.2016 - 11.2017
Call Center Team Lead
J.P. Morgan Chase
03.2015 - 03.2016
Technical Support Advisor
Xerox
06.2014 - 01.2015
High School Diploma -
Waubonsie Valley High School