Anika Arif
Troy,MI
Summary
Dynamic and results-driven professional with extensive experience in customer service at King of Budz. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in point-of-sale systems and task prioritization, consistently delivering exceptional service in high-pressure environments. Committed to fostering team collaboration and achieving service excellence. Results-driven professional in sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
BUDTENDER
KING OF BUDZ
FERNDALE, MI
02.2024 - Current
- Assisted customers with product selection and recommendations.
- Maintained cleanliness and organization of the dispensary.
- Processed transactions using point-of-sale systems efficiently.
- Assisted customers in selecting the best products for their needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Weighed and prepared products in order to accurately package and label items for sale.
- Monitored inventory levels and informed management when stock was low or depleted.
Food Delivery Service for Low-Income Senior Citizens
FOCUS HOPE
DETROIT, MI
01.2022 - Current
- Provided excellent service and attention to recipients when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
SERVER
JIM BRADY'S
ROYAL OAK, MI
08.2021 - 07.2023
- Took accurate food and drink orders for a diverse clientele in a high-volume setting.
- Collaborated with kitchen staff to ensure timely and quality food delivery to tables.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Assisted in training new servers on service standards and menu knowledge.
- Engaged with guests to address concerns and enhance overall satisfaction during visits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
SERVER
DETROIT GOLF CLUB
DETROIT, MI
01.2022 - 01.2023
- Provided excellent customer service to enhance guest experiences at upscale dining events.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Engaged with guests to address concerns and enhance overall satisfaction during visits.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took accurate food and drink orders for a diverse clientele in a high-volume setting.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
HIGH SCHOOL DIPLOMA -
TROY HIGH SCHOOL
TROY, MI05-2019
Some College (No Degree) - EMPLOYMENT AND LABOR RELATIONS
WAYNE STATE UNIVERSITY
DETROIT, MISkills
- Microsoft Office
- Point-of-sale systems
- Customer service
- Task prioritization
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Conflict resolution
- Multitasking and prioritization
- Computer skills
Volunteer Experience
Focus Hope, Detroit, MI, Food Delivery Service for Low-Income Senior Citizens, 01/01/22, Present
Languages
Bengali
Native/ Bilingual
Timeline
BUDTENDER
KING OF BUDZ
02.2024 - Current
Food Delivery Service for Low-Income Senior Citizens
FOCUS HOPE
01.2022 - Current
SERVER
DETROIT GOLF CLUB
01.2022 - 01.2023
SERVER
JIM BRADY'S
08.2021 - 07.2023
HIGH SCHOOL DIPLOMA -
TROY HIGH SCHOOL
Some College (No Degree) - EMPLOYMENT AND LABOR RELATIONS
WAYNE STATE UNIVERSITY