Michael Lamont Spencer Jr.
Technological Support & Customer Service Professional
6551 McCarran Ave
Apt #1006
N. Las Vegas, NV 89086
Summary
A well-trained technological and customer service support specialist. A knowledgeable budtender with a history of meeting and exceeding company goals. Skilled in working in fast-paced environments and tailoring recommendations based on guest needs.
5+ years of experience in multi-tasking and high volume environments. 7+ years experience within the service industry at various levels. A professional with decorum. Established and well maintained references.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Budtender
Thrive Cannabis Marketplace
04.2021 - 01.2022
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of cannabis products.
- Consulted with customers and recommended products with the most suitable terpenes for the experience they seek.
- Sold flowers, concentrates, edibles, and accessories in a fast-paced environment.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Checked guests' photo identification for validity and age requirements.
- Utilized multi-line phone systems consistently and smoothly and assisted guests by taking orders and answering all their questions,
- Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.
- Processing customers' payments using the dispensary's Point of Sale (POS) system.
- Boosted customer repeat rate to 70% in the first fiscal quarter and kept it up
- Created inviting environment for customers by maintaining store organization and cleanliness.
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Customer & Tech Support
TTEC Corporation
08.2019 - 02.2020
- Assisted hundreds of customers; thousands weekly
- Worked in mobility and retention services
- Answered constant flow of customer calls with minimal wait times.
- Technological knowledge of all products and plans
- Assisting with billing and bill discrepancies
- Explaining bills, charges, discounts, and promotions to patrons
- Utilizing multi-line phone systems within a queue
- Email correspondence between departments for certain patron issues
- Answer all customer inquiries over phone and email
- Cross-trained and provided back up for customer service managers
- Cultivated customer loyalty, promoted repeat business and improved sales
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
AT&T Retention Specialist
Sutherland Global Services
02.2018 - 07.2019
- AT&T specialist
- Worked with the Retention Services department
- Handled cancelling and starting new services for customers
- Worked with AT&T cell phones,
- Uverse internet/Uverse cable Direct TV
- Trained on over three computer systems and ran each system exceptionally
- Worked very well under pressure
- Worked on dual screens while driving multiple computer systems
- Multi tasked e-mails, tasks, calls, questions, and escalations
- Determined customer needs by asking relevant questions and listening actively to responses
Sales Associate
H&M
11.2014 - 06.2015
- Assisted and led in training new employees
- Ran the Lingerie fitting room by myself.
- Met and exceeded sale goals consistently
- Experience in cash register POS, closing and opening procedures
- Took a well stocked account of inventory
- Stocking and organizing within a system
- Unloading and unpacking merchandise
- Assisting customers with merchandise selections and sizing
- Operating an automated computer inventory ordering system
- Worked well in a fast-paced environment and worked well under pressure.
Warehouse Associate
Tommy Hilfiger
07.2014 - 10.2014
- Worked in the warehouse until I moved up into the store as a Sales Associate.
- Worked on inventory; Took a well stocked account of inventory
- Stocked the warehouse with incoming product
- Unboxing and Boxing up product for shipment and sale
- Ran shifts dependent upon on my position & accomplishment of my tasks
- Delegated duties to my team
- Meeting deadlines and exceeding them consistently
- Working consistently well under pressure
- Worked individually but also excelled in a group and leading a team
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
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Layton High School, High School Diploma
06.2014 - 08.2010
Skills
Communication
Customer Service
Typing
Microsoft Office
Commercial Cultivation
Computer Terminal Skills
Discussing cannabis
Counting money
THC understanding
Supporting medical patients
Key holder
Organization
Cash register operation
Written Communication
Interpersonal Communication
Attention to Detail
Clerical Support
Certification
Commercial Cultivation, Harvesting, Trimming
Timeline
Budtender
Thrive Cannabis Marketplace
04.2021 - 01.2022
Customer & Tech Support
TTEC Corporation
08.2019 - 02.2020
AT&T Retention Specialist
Sutherland Global Services
02.2018 - 07.2019
Commercial Cultivation, Harvesting, Trimming
07-2017
Sales Associate
H&M
11.2014 - 06.2015
Warehouse Associate
Tommy Hilfiger
07.2014 - 10.2014
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Layton High School, High School Diploma
06.2014 - 08.2010