Anika Burgh
Delaware North
Charlotte,NC
11
years of professional experience
Hospitality operations professional leading service flow, staffing, and guest experience across fast-moving food and beverage environments. Manages opening routines, team communication across 12+ shifts per week, training 15+ staff per week, inventory control, and sales support to keep daily operations efficient. Fits Hospitality Operations Manager work by balancing standards, labor coordination, and customer service under pressure.
Work History
Lounge owner
- Oversee daily lounge operations, balancing customer service, staffing needs, and service quality.
- Train staff on service standards, beverage preparation, and safe alcohol service practices.
- Manage inventory levels, track supplies, and restock key items to support uninterrupted service.
- Coordinate shift schedules and coverage to match expected traffic and event demand.
Supervisor, Food And Nutrition
1 Year- Oversee daily food service operations and enforce health and safety standards across the department.
- Train and mentor staff on food preparation techniques and nutrition standards to improve service quality.
- Collaborate with healthcare professionals to develop individualized meal plans for patients with dietary restrictions.
- Lead staff meetings to communicate goals, policies, and service updates clearly and consistently.
Concessions Supervisor Buffalo Bills
1 Year 1 Month- Implement inventory management systems that reduce food costs by 15% and limit waste across concession stands.
- Lead game-day setup and shift coverage to keep concessions ready for high-volume service.
- Train and manage concession staff to build a collaborative, high-performing team.
- Oversee daily stand operations during games to maintain efficient service and customer satisfaction.
- Supervise alcohol service to keep staff aligned with safety and compliance regulations.
- Monitor stock levels and restocking needs to support accurate inventory control during events.
- Track concession performance and sales trends in Microsoft Excel to support daily operational decisions.
Start up consulting
4 Months- Advised on startup service procedures to help establish smooth front-of-house and bar operations.
- Developed opening workflows for customer service, beverage service, and daily cleanup routines.
- Supported hiring, onboarding, and training activities for new service staff during launch periods.
- Monitored food safety and sanitation practices to support consistent, compliant service during startup operations.
Assistant Manager
6 Months- Analyzed sales data and market trends to identify opportunities for improvement and growth.
- Led staff to success while driving sales and keeping guests 100% satisfied with their experience.
- Facilitated regular team meetings to review performance metrics and resolve operational challenges.
- Monitored employee performance and delivered constructive feedback to strengthen team effectiveness.
- Partnered with ownership as a consultant to elevate business results and build team morale.
Operations Manager
4 Months- Oversaw daily operations to improve efficiency, while building strong supplier and vendor relationships.
- Negotiated favorable vendor terms and used Microsoft Excel to track operational follow-up.
- Facilitated weekly team meetings to align goals, address challenges, and recognize team wins.
- Implemented quality control measures to uphold service standards and improve product consistency.
- Led venue operations and drove sales through event booking, guest experience, and upkeep oversight.
Start up consultant
6 Months- Developed strategic business plans to support operational excellence and market penetration for the new venue.
- Built administrative structure from the ground up, including staff hiring, onboarding, and opening preparation.
- Executed soft and grand opening activities as an investor and active startup consultant.
- Trained new staff to improve service consistency and support day-to-day venue operations.
- Managed startup launch details across administration, hiring, and team development for the venue opening.
General Manager
1 Year 2 Months- Oversaw hiring, training, and staff supervision to keep daily operations running smoothly.
- Managed inventory control and all ordering to keep stock aligned with service demand.
- Directed restaurant marketing and sales production to support traffic and revenue growth.
- Supervised guest relations and employee performance across front-of-house operations.
- Used Microsoft Excel to track operational tasks and support management reporting.
Special Event Bartender
1 Year 4 Months- Bartend part time for weddings, sports team events, and fundraisers at Tampa Armature Works, Inc.
- Deliver friendly, efficient service in a high-volume venue while adapting to varied guest needs and event flow.
- Maintain clean, organized bar areas and support smooth event operations throughout each shift.
VIP Lounge Supervisor
1 Year 4 Months- Supported the opening of the fifth third lounge by coordinating setup, readiness checks, and opening-day operations.
- Managed lounge operations during home games and events, resolving guest needs and maintaining a premium experience.
- Coordinated staff training, shift scheduling, and performance management to keep service consistent across busy event days.
- Tracked inventory control and quality control needs, supporting timely restocking and organized lounge presentation.
- Used Microsoft Excel to support scheduling, reporting, and labor cost control for recurring stadium events.
Server/Bartender
1 Year 10 Months- Delivered attentive table and bar service, handling drink orders, food runs, and guest questions professionally.
- Adapted between server, bartender, and event coverage to keep busy shifts moving smoothly.
- Maintained clean stations, followed food safety and alcohol service standards, and restocked supplies throughout service.
Bartender/Server
2 Years- Explained menu options and made recommendations to help guests order with confidence.
- Prepared drinks and supported bar service efficiently during busy dining periods.
- Applied food safety and alcohol service compliance while maintaining a clean, organized station.
- Tracked inventory needs and used Microsoft Excel to support restocking and shift planning.
Front Of House Manager / Opening Consultant, Bartender/Key Holder
1 Year 2 Months- Lead front-of-house staff to maintain service standards, guest satisfaction, and smooth daily operations.
- Serve as key holder for opening and closing duties, securing the location and supporting daily accountability.
- Coordinate opening-consultant responsibilities to improve readiness, bar setup, and guest-facing presentation.
Front Of House Manager
1 Year- Trained front-of-house staff on service standards, food safety, and compliant alcohol service.
- Coordinated banquet operations, expo flow, and event hosting to keep service moving smoothly.
- Managed customer service issues and maintained a polished guest experience across serving and bartending duties.
- Tracked inventory and prepared marketing materials in Microsoft Excel to support daily operations.
Bartender
5 Months- Maintained clean, organized bar stations to support smooth service and guest satisfaction.
- Mixed cocktails and standard drinks according to house recipes and customer requests.
- Checked guest identification and followed alcohol service guidelines throughout each shift.
- Handled cash transactions and balanced register activity at the end of shifts.
Startup Consultant
7 Months- Assisted the owner with hiring, staff training, and day-to-day launch execution for the new venue.
- Managed ordering, inventory tracking, and vendor coordination for an upscale restaurant opening.
- Maintained food safety standards while supporting compliance, quality control, and daily operations.
Front Of House Manager
2 Months- Built bar sales through attentive upselling and steady floor support.
- Managed ordering and inventory control to keep front-of-house operations stocked and organized.
- Trained staff on service standards and day-to-day front-of-house procedures.
Special Event Bartender
1 Month- Supported special events with bartending, banquet operations, and clean, organized setup and breakdown.
- Handled cash, POS transactions, and inventory control while keeping service lines moving efficiently.
- Applied leadership and staff training skills to coordinate helpers and maintain smooth event coverage.
Bartender
2 Years 2 Months- Prepared and served bar beverages for concerts and games, adapting quickly to changing event crowds.
- Maintained compliance with alcohol service and food safety standards while delivering a clean, professional guest experience.
- Handled cash transactions accurately and kept POS activity organized during busy event service periods.
- Kept bar areas stocked, clean, and ready for repeated service throughout concerts and home games.
- Stayed available on the schedule when in town, showing reliability and flexibility for event coverage.
Club Supervisor
1 Year- Coordinated food and liquor orders, tracking inventory and supply needs in Microsoft Excel.
- Scheduled staff coverage and balanced shifts to support a 25-person VIP lounge team.
- Maintained clean, guest-ready lounges by overseeing daily sanitation and food safety standards.
- Delivered attentive VIP guest service and resolved issues quickly to support a polished lounge experience.
Event Bartender
- Conducted certified bartending instruction on North Carolina regulations, recipes, and high-volume execution.
- Provided one-on-one coaching to help students apply guest service techniques and service standards in practice.
- Reinforced food safety and compliance expectations while teaching responsible alcohol service.
- Built classroom routines that supported clear communication, student engagement, and hands-on learning.
- Maintained organized materials and instruction flow to keep training sessions focused and efficient.
Bartender
- Served over 70 thousand guests at a large arts festival with 340 hand-selected artists.
- Managed bar service and guest interactions during a high-volume, one-day festival environment.
- Handled cash transactions accurately while keeping service moving in a fast-paced outdoor setting.
- Supported festival operations by maintaining a clean, organized bar area throughout the event.
- Coordinated with event staff to keep service aligned with artist and guest traffic patterns.
Special Event Bartender
- Maintained food safety and alcohol compliance standards throughout special events and the reopening process.
- Managed inventory control and food safety checks to keep bar supplies stocked and service-ready.
- Used Microsoft Excel to organize reopening records and support banquet operations.
Bar Manager/Head Bartender
3 Years 1 Month- Supervised daily bar operations, balancing guest service, drink preparation, and compliance with house standards.
- Trained bartenders on service routines, product knowledge, and safe alcohol service practices.
- Coordinated inventory counts and reordering to keep bar stock available for service periods.
- Resolved guest concerns promptly while maintaining a professional, customer-focused service approach.
Bartender/Server
1 Year- Prepare cocktails, pour drinks, and manage a clean, organized bar during high-volume service.
- Process cash and POS transactions accurately while balancing tabs and supporting smooth closeout routines.
- Support staff training, shift coordination, and consistent service standards across busy dining periods.
Head Bartender
1 Year 9 Months- Revamped and reopened the venue, helping restore operations and support a smooth return to service.
- Handled all behind-the-bar duties, including drink preparation, guest service, and maintaining an organized work area.
- Assisted with hiring and management support, bringing leadership to staff onboarding and daily coordination.
- Scheduled staff and supported ordering to keep coverage steady and bar supplies stocked for service.
Skills
Food safety
Inventory control
Customer service
Microsoft Excel
Leadership
Banquet operations
Staff training
Shift scheduling
Labor cost control
Vendor management
Quality control
Employee scheduling
Budget management
Performance management
Compliance auditing
Restaurant marketing
ServSafe certification
Timeline
Lounge owner
Pluto lounge
09.2026 - CurrentRead More
Start up consulting
Varsity lounge
03.2026 - 07.2026Read More
Supervisor, Food And Nutrition
Erie County Medical Center
09.2025 - CurrentRead More
Concessions Supervisor Buffalo Bills
Delaware North
08.2025 - CurrentRead More
Assistant Manager
Cru Charlotte
02.2025 - 08.2025Read More
Operations Manager
Euphoria
10.2024 - 02.2025Read More
Start up consultant
AfterNine
01.2024 - 07.2024Read More
General Manager
JJ's Bar And Grill
11.2022 - 01.2024Read More
Bartender
Rickeys Of Apollo Beach
10.2022 - 03.2023Read More
Special Event Bartender
Tampa Armature Works, Inc
09.2022 - 01.2024Read More
VIP Lounge Supervisor
Tamp Bay Bucs, Legends
09.2022 - 01.2024Read More
Front Of House Manager / Opening Consultant, Bartender/Key Holder
Riverveiw Taphouse
06.2022 - 08.2023Read More
Front Of House Manager
Valencia De Sol GL Homes
05.2022 - 05.2023Read More
Server/Bartender
Salty Shamrock
03.2022 - 01.2024Read More
Bartender/Server
Woody's River Roo
09.2021 - 09.2023Read More
Startup Consultant
Luxor Steak And Lobster
03.2021 - 10.2021Read More
Front Of House Manager
Chefs Kitchen
01.2021 - 03.2021Read More
Special Event Bartender
Devine Health Academy
12.2020 - 01.2021Read More
Event Bartender
North Carolina State Alcohol
02.2020 - 02.2020Read More
Bartender
Coconut Groove Arts Festival
02.2020 - 02.2020Read More
Special Event Bartender
JW Marquis Hotel
02.2020 - 02.2020Read More
Club Supervisor
American Airlines Admirals, Miami Dade International Airport
06.2019 - 06.2020Read More
Bartender
Miami Heat
08.2018 - 10.2020Read More
Bar Manager/Head Bartender
Firewater
02.2016 - 03.2019Read More
Bartender/Server
5400 Bar And Grill
01.2016 - 01.2017Read More
Head Bartender
NC Tavern
04.2015 - 01.2017Read More