Customer Service Representative
BoddieNoell Enterprises
Rocky Mount, NC
11012004 - 08012005
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
Anika Davis
Rocky Mount,NC
Summary
Committed job seeker with exceptional interpersonal skills who is highly-motivated to meet organizational needs with consistent and organized practices. Skilled in working effectively under pressure and adapting to new situations.
Work History
Customer Service Representative
Aegis ITPL
Rocky Mount, NC
03012001 - 11012004
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Human Resources Training
Nash Community College
Rocky Mount, NCSome College (No Degree) - Criminal Justice
North Carolina Wesleyan Coll
Rocky Mount, NCSkills
- Silver CRC
- Proficient in NCFAST
- Verbal and Written Communication
- Data Entry
- De-escalation Techniques
- Creative Problem Solving
- Courteous with Strong Service
- Multitasking and Prioritization
- Transaction Processing
- Efficient and Detail-Oriented
- Call Center Operations
- Adaptive Team Player
- Needs Assessment
Timeline
Customer Service Representative
BoddieNoell Enterprises
11012004 - 08012005
Customer Service Representative
Aegis ITPL
03012001 - 11012004
Some College (No Degree) - Human Resources Training
Nash Community College
Some College (No Degree) - Criminal Justice
North Carolina Wesleyan Coll