Anika Harden

Supports Chemistry’s Business Office and Research Services

• Processes procurement orders via purchasing card, purchasing requisition (PO), Disbursement Voucher (DV) and/or Spartan Marketplace for a large department (~200 graduate students, ~130 faculty, academic staff, support staff)

· Monitor Contract PO’s for renewals and updates to process accordingly

• Approves procurement documents as Content Reviewer and redirects charges to resolve discrepancies or make changes.
• Collects, reviews, and verifies business office and research services records for accuracy and compliance
• Composes emails and letters to answer questions and resolve problems, explains policies and procedures for financial operations
• Process and drop-off all deposits that come in for keys and external invoices
• Submits monthly service provider billings including creating/mailing invoices to external users
• Reconciles research and non-research electronic service billings and purchasing card statements
• Humulus data entry from CEM Stores and Receiving data sheets
• Monitor and process capital assets with tasks associated to tagging and updating records
• Assists in the development of the operational functions of the financial and research offices
• Serves as a resource person to faculty, staff, and students.
• Assist with the day-to-day functioning of the business and research offices
• Assists with generating reports for research and non-research accounts to assist with budget planning, grant forecasting

• Assist with Travel and Reimbursements for MSU faculty, outside Chemistry speakers, and Graduate students
• Front office office support
• Answering Phones

• Schedule appointment for Secretary of State to complete vehicle and Driver transactions
• In bound calls, Office Setting, using systems InContact , CARS, Microsoft Outlook
• Teams

• Complete referral and prior auth for cardiology doctors
• Medical Schedule for test
• Inbound and outbound calls in office setting

• Assistance with living situations
• Cleaning
• Cooking
• Driving
• Walking
• Medicine Passing

• Answer inbound calls for utility company
• Paying bills, inquiring about accounts
• Making orders for Emergency Calls ,911 dispatch calls
• Office setting

• Inbound call center for DHHS Home Help Program
• Assist with enrollments, payments,
• Application walk through
• Customer Service Provider support in office

• Cashier
• Stock
• Customer service
• Bank Deposits
• Managing Bank Account

• Office setting
• Responsibilities: Responds promptly to inbound calls from client hospitals regarding billing questions
• Answers patient inquiries by clarifying desired information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues
• Gathers and enters patient information into hospital host system
• Directs inbound callers to the appropriate company contact.

• In office Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients' suggestions and complaints. Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact

• In office Intake paperwork, Request Medical Records, Schedule Physicians/Therapist Appointments, Organization of clients personal Charts, incoming and outgoing calls
• Close down facility,Take payments, balance deposits.

• Organization of store, Opening and closing out register
• Cash handling
• Depositing money
• Handling of weekly shipment
• Close customer service interactions
• Supervising 4 other individuals.

• Warehouse scanning documents that require high attention to detail at a fast pace
• Hitting and maintaining a great quality of 98% and hit high quantity over 25k pages per day
• Supervised 50+ Warehouse workers, weekly training groups, making sure everyone hit their production quality and quantity
• Involved with the hiring process.