Anika Pascall
North NJ
Summary
A hands-on, energetic, and passionate management professional proficient in business practice, standards of operation and customer needs. Skilled in staff training and development. Well-known for creating positive workplace culture and high-performing teams. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airport Operations Manager
OTG Management
12.2022 - Current
- Responsible for overall airport operations, including safety compliance, facilities, revenue generation for 50+ food service locations within United Airline's Terminal C.
- Analyzed and reported on key performance metrics to drive business improvements.
- Cultivated a strong company culture focused on building a positive rapport with personnel to boost engagement and collaboration.
- Managed budgets effectively, ensuring optimal financial performance, while reducing operational costs through comprehensive process improvement initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Office Assistant
Green Roots Organic
01.2022 - 12.2022
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Operating Partner
P.F. Chang's China Bistro Inc.
09.2019 - 12.2022
- Managed effective customer service and quality assurance programs to protect business reputation
- Sourced vendors and negotiated fair contracts to keep costs low
- Created training program for lower-level management employees to increase sales and customer satisfaction
- Strategically targeted off premise dining customers for takeout sales and closely monitored effectiveness of campaigns
- Determined appropriate financial goals and administered budgets to control expenses
Assistant Operating Partner
P.F. Chang's China Bistro
01.2017 - 09.2019
- Set and implemented promotional strategies to drive business growth
- Managed effective customer service and quality assurance programs to protect business reputation
- Recruited and hired qualified candidates to fill vacancies
- Determined appropriate financial goals and administered budgets to control expenses
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Improved overall customer satisfaction through timely and effective problem resolution.
Senior Manager
Darden Restaurants, Red Lobster
07.2012 - 08.2016
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Maintained safe working and guest environment to reduce the risk of injury and accidents
- Oversaw front of house to maintain adequate staffing levels and minimize overtime
- Conducted timely performance evaluations for all front of house staff
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Managed a team of 120+ employees in restaurant averaging $130,000 in sales/week and $1,000,000 in profit /year
Education
Bachelor of Science - Health Science
Stony Brook University
Stony Brook, NY2009
Skills
- Passion for customer satisfaction
- Service-oriented
- Attention to detail
- Dedicated team player
- Professional phone etiquette
- Excellent communication skills
- Inventory control and record keeping
- Schedule management
Certification
CPR and First Aid Certified. New York City Department of Health and Mental Hygiene Certificate in Food Protection. National Registry of Food Safety Professionals Certified Food Safety Manager.
Timeline
Airport Operations Manager
OTG Management
12.2022 - Current
Office Assistant
Green Roots Organic
01.2022 - 12.2022
Operating Partner
P.F. Chang's China Bistro Inc.
09.2019 - 12.2022
Assistant Operating Partner
P.F. Chang's China Bistro
01.2017 - 09.2019
Senior Manager
Darden Restaurants, Red Lobster
07.2012 - 08.2016
CPR and First Aid Certified. New York City Department of Health and Mental Hygiene Certificate in Food Protection. National Registry of Food Safety Professionals Certified Food Safety Manager.
Bachelor of Science - Health Science
Stony Brook University
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