Anika Russell
Fayetteville
Summary
To obtain a challenging and rewarding Phlebotomy position in a reputable healthcare facility where I can utilize my skills and experience to provide high-quality patient care and contribute to the success of the team.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
H3 Cleaning
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Sales Representative
Ramsey Beauty
01.2013 - Current
- Complete administrative tasks, such as submitting sales reports, tracking expenses, and managing travel arrangements
- Develop and implement effective sales strategies to meet or exceed sales targets, including identifying and capitalizing on new market opportunities
- Process sales transactions, including handling cash, credit card, and other forms of payment
- Manage inventory and ordering, ensure that products are stocked and available for customers to purchase
Phlebotomy Clinical
Fayetteville Technical Community College
08.2018 - 05.2019
- Collected blood samples from patients of all ages, including pediatric and geriatric patients
- Developed strong communication skills, ensuring patients felt comfortable and informed throughout the process
- Utilized effective communication techniques to explain procedures and results to patients, healthcare providers, and laboratory staff
- Demonstrated attention to detail, ensuring accurate and efficient collection of samples
- Worked effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Maintained accurate and detailed records of patient samples and test results
Education
Phlebotomy Certificate -
Fayetteville Technical Community College
Fayetteville, NC01.2019
High School Diploma -
Cornerstone christian academy
01.2018
Skills
- Venipuncture and capillary puncture techniques
- Blood collection equipment and instruments
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Detail-oriented and organized with excellent problem-solving skills
- Excellent communication skills with patients, healthcare providers, and laboratory staff
- Strong attention to detail and organizational skills
- Ability to work well under pressure and manage multiple priorities
- Customer service
- Customer relations
- Attention to detail
Timeline
Front Desk Receptionist
H3 Cleaning
07.2023 - Current
Phlebotomy Clinical
Fayetteville Technical Community College
08.2018 - 05.2019
Sales Representative
Ramsey Beauty
01.2013 - Current
High School Diploma -
Cornerstone christian academy
Phlebotomy Certificate -
Fayetteville Technical Community College