Anike Oke
Chicago,IL
Overview
6
6
years of professional experience
Work History
Lead Patient Advocate
Compass Health Center
Oak Brook, Illinois
07.2025 - Current
- Assist with patient admissions and administrative intake, ensuring accurate demographics, insurance verification, and completion of required forms.
- Review insurance coverage, coordinate benefits eligibility, and support billing discussions for UDS, genetic testing, and financial documentation.
- Maintain HIPAA‑compliant patient charts and manage sensitive cases (VIP, divorced families, confidentiality needs).
- Train and cross‑train new hires, update protocol manuals, participate in interviewing, and provide performance feedback.
- Monitor employee time‑off requests, create monthly schedules/calendars, and attend leadership meetings as needed.
- Coordinate scheduling accommodations, same‑day intakes, and pre‑program requirements (consents, records, discharge paperwork).
- Serve as liaison between patients, parents, and clinical staff; escalate treatment concerns, crisis calls, and insurance issues.
Patient Advocate
Compass Health Center
Oak Brook/Chicago, IL
07.2022 - 07.2025
- Serve as the initial point of contact to review patient health insurance plans and benefits, ensuring accuracy and compliance with HIPAA and confidentiality standards.
- Validate patient information, maintain complete and compliant charts, and safeguard PHI during all interactions.
- Act as a liaison between patients and clinical staff, resolving inquiries related to finances, HIPAA, and information release with professionalism and empathy.
- Organize and attend treatment‑planning meetings, ensuring accurate documentation and timely information flow.
- Perform quality checks on patient records, verify authorizations, and uphold strict privacy protocols.
- Provide high‑level customer service by proactively addressing concerns and maintaining a safe, welcoming environment for all patients.
Site Manager
United American Marketing - Free Covid Care
Oak Brook, IL
10.2021 - 03.2022
- Accurately processed and manually entered patient information to prepare specimens for testing and analysis.
- Managed daily intake of up to 500 patients, ensuring proper check‑in, documentation, and compliance with HIPAA and OSHA standards.
- Maintained organized records of supplies, tools, and workflows to support efficient operations.
- Monitored personnel performance, de‑escalated challenging situations, and upheld quality and safety protocols.
- Provided patient education to reduce viral transmission and ensure proper handling of sensitive health information.
Insurance Sales Agent
American Income Life Insurance Company
Arlington Heights, IL
06.2020 - 11.2020
- Gave sales presentations, negotiated contracts, and promoted services for health and life insurance to customers.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Followed up with customers to check on changing needs and propose new offerings.
Education
Bachelor of Science -
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- HIPAA compliance and patient privacy
- Release of information (ROI) processing
- Electronic health record (EHR) systems
- Records and database management
- High‑volume data entry
- Microsoft Office applications & digital documentation tools
- Customer service and issue resolution
- Remote work productivity
- Empathy and professionalism
- Flexibility
- Insurance verification
- Benefits coordination
- Problem solving
- Attention to detail
Timeline
Lead Patient Advocate
Compass Health Center
07.2025 - Current
Patient Advocate
Compass Health Center
07.2022 - 07.2025
Site Manager
United American Marketing - Free Covid Care
10.2021 - 03.2022
Insurance Sales Agent
American Income Life Insurance Company
06.2020 - 11.2020
Bachelor of Science -
University of Illinois At Urbana-Champaign