Anil Sharma
Sr Account Professional Specialist
Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Sr. Account Protection Spealist
American Express
Gurgaon
06.2022 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Provide Timely and Accurate Resolutions.
- Perform manual fraud review to detect fraudulent transactions.
- Conduct extensive research to validate purchases.
- Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information.
- Ensuring Adherence to regulatory, operations, and compliance standards
Quality Analyst
Barclays
Noida
12.2019 - 06.2022
- Served as an advisor to customers who contacted the bank regarding billing error or dispute regarding a transaction posted to their account over the phone.
- Further served back office where in acted as an advocate for customers as they attempt to pursue credit from the merchant. Routinely using case management tool and reports to actively review and maintain cases to ensure timely and accurate handling of inquiries.
- Was involved in stages of the dispute and chargeback cycle including case initiation and evidence gathering, merchant contact uploading documents on VROL .
- Worked with SAP accounts from Dispute management team in closing the backlog cases in specific queues.
- Trained and supported new batches during the OJT when FTE's were loaned from different departments
- While working as a Quality Analyst ensured that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
- Regular monitoring done for colleagues under the role of super QA.
- Worked on 10+ HRP'S (High risk process).
- Helped with process improving solutions. Resulting in decreasing AHT for the HRP and increase in efficiency.
- Worked on improving the entire colleague fun engagement site from static model to dynamic site on sharepoint.
- Worked with different on-shore teams in gathering their requirements and helped with creating a monitor model for the tem .
Duisness Development Associate
Alpha Meditech
Jalandhar
06.2018 - 10.2019
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Oversee the sales process to attract new clients.
- Work with senior team members to identify and manage risks.
- Maintain fruitful relationships with clients and address their needs effectively.
- Research and identify new market opportunities.
- Prepare and deliver pitches to potential investors.
- Foster a collaborative environment within the organization.
Sr Technical Support Executive
Geeks Tech Solutions
Chandighar
09.2017 - 05.2018
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
Education
High School Diploma -
DAV
Shimla 01.2006 - 03.2010
Diploma in Computer Sciences EnGineering - Computers
Lovely Professional University
Jalandhar 05.2011 - 05.2014
B.Tech CSE - Computers
Lovely Professional University
Jalandhar 05.2014 - 05.2017
Skills
Customer Service
Analytical
Communication Skills
Fraud Detection
International Voice Process
Team Player
Timeline
Sr. Account Protection Spealist
American Express
06.2022 - Current
Quality Analyst
Barclays
12.2019 - 06.2022
Duisness Development Associate
Alpha Meditech
06.2018 - 10.2019
Sr Technical Support Executive
Geeks Tech Solutions
09.2017 - 05.2018
B.Tech CSE - Computers
Lovely Professional University
05.2014 - 05.2017
Diploma in Computer Sciences EnGineering - Computers
Lovely Professional University
05.2011 - 05.2014
High School Diploma -
DAV
01.2006 - 03.2010