Summary
Overview
Work History
Education
Skills
Timeline
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Anil Udairam

Schenectady,NY

Summary

Proven Customer Support Specialist with a track record of enhancing client satisfaction at Caprice Electronics Inc. Excelled in managing over 50 daily email inquiries and calls, leveraging interpersonal skills and Microsoft Office proficiency. Demonstrated expertise in sales support and customer relationship building, significantly improving government account management and procurement processes.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Caprice Electronics Inc
06.2020 - 05.2024
  • Conferred with government customers by telephone and email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Handled 40-60 phones calls\50 email inquiries daily
  • Kept records of government customer’s interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken
  • Collaborated with other departments such as finance, operations, or logistics during contract execution phase ensuring smooth delivery of products services
  • Managed company's email marketing blast by offering trending items and converting potential leads into quotes
  • - Managed, maintained and updated government accounts, purchases and companies' government procurement portal

Mailroom Assistant

Deluxe Delivery Systems
07.2016 - 08.2017
  • Maintained thorough records of incoming and outgoing shipments using company software programs accurately.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Maintained accuracy in mail distribution with careful attention to detail, ensuring all recipients received correct correspondence.
  • Collaborated with team members to ensure smooth daily operations within the mailroom, promoting a positive work environment.

Education

High School Diploma -

Martin Van Buren High School
Queens Village, NY
06.2018

Skills

  • Call center experience
  • Sales Support
  • Payment Processing
  • Interpersonal Skills
  • Purchase Order Management
  • Tracking packages
  • Microsoft Office
  • Customer Relationship Building
  • Client Service

Timeline

Customer Support Specialist

Caprice Electronics Inc
06.2020 - 05.2024

Mailroom Assistant

Deluxe Delivery Systems
07.2016 - 08.2017

High School Diploma -

Martin Van Buren High School

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Anil Udairam