Anilah Thompson

• Dedicated time to family management, relocation, and personal development.
• Maintained professional skills through volunteer work.
• Developed strong organizational and multitasking abilities while managing household logistics and financial planning.

2011 - 2021

• Selling Specialist – Peter Nygard (Brandon, FL) | 2011 – 2012
• Beauty Advisor – Dior Cosmetics (Brandon, FL) | 2012 – 2013
• Selling Specialist – Peter Nygard (Altamonte Springs, FL) | 2013 – 2015
• Selling Business Manager – Home Goods & Ladies Lingerie (Oviedo, FL) | 2016 – 2017
• Children’s Selling Business Manager (Oviedo, FL) | 2017 – 2021
• Excelled in progressive sales and management roles, culminating in promotion to Children’s Selling Business Manager.
• Drove sales performance through strategic merchandising, staffing oversight, and personalized selling initiatives.
• Cultivated and sustained loyal customer relationships, increasing repeat business and client retention.
• Consistently achieved personal sales goals while managing monthly and annual department inventory objectives.
• Planned and executed in-store events to boost traffic and meet targeted sales volume goals.
• Coached and led sales associates on clienteling systems, appointment booking, and key service performance indicators.
• Averaged 3-4 new store credit applications per month, contributing to overall department KPIs.
• Created and maintained department scheduling to ensure optimal coverage and productivity.
• Sold approximately 3% of total children’s department inventory each month, exceeding sales expectations.
• Increased average transaction size by three items through strategic product bundling and upselling techniques.

• Excelled as brand ambassador for Westfield Meriden shopping mall, promoting offerings through high-impact marketing campaigns and special events, building lasting relationships with retailers, and providing 1 on 1 customer support
• Served as primary resource for customers in obtaining information, resolving complaints, offering retailer recommendations, and assisting with special needs

• Performed all activities that drove sales and promoted customer satisfaction within established guidelines of the company
• Responsibilities included sales and customer service satisfaction as well as performing merchandising and freight flow responsibilities as directed by the Store Manager
• Performed opening and closing procedures, including taking deposits to the bank
• Coached, developed and trained personnel to increase efficiency
• Partnered with Store Manager in the event of schedule changes and conflicts due to unforeseen circumstances

• Responsible for coaching, developing and training personnel to boost productivity
• Delivered high standards of customer service satisfaction, inventory and all operational aspects of the store including scheduling of personnel
• Coordinated monthly special events in and out of the store
• Dealt with customers on a daily and weekly basis ensuring communications on special promotions and events
• Supported and assisted Store Manager and District Manager in sales goals were met