Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anilyah Brown

Wilkes-Barre,PA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Navient
02.2024 - 03.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.

Crew Member

Dunkin'
09.2022 - 08.2023
  • Shift leader
  • I led almost every closing shift ensuring the store was properly cleaned and set up for the next day
  • Stocking & Organizing
  • Cashier
  • Barista
  • POS
  • As far as accomplishments I was given a raise and offered a promotion within less than a year of working there.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Sales Associate

Dollar General
04.2022 - 07.2022
  • Stocking & Organizing
  • Cleaning
  • Greeting customers
  • Cashier
  • Money management.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Crew Member

Burger King
03.2019 - 05.2019
  • Cashier
  • Drive thru
  • Sometimes cooking
  • Cleaning.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Retail Sales Associate

Cracker Barrel
10.2017 - 11.2017
  • Cashier
  • Floor greeting
  • Folding merchandise
  • Sticking
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

Associate's degree - Biology

Savannah State University
Savannah, GA
03.2024

High school diploma -

G A R Memorial Jshs
Wilkes-Barre, PA
06.2020

Skills

  • Barista Experience
  • POS
  • Shift Management
  • Retail Sales
  • Coffee Experience
  • Cashiering
  • Serving Experience
  • Microsoft Office
  • Cash Handling
  • Food Production
  • Sales
  • Food Preparation
  • Cleaning Experience
  • Pricing
  • Retail management
  • Customer Service
  • Inbound Customer Service
  • Call center experience
  • Complaint Handling
  • Conflict Mediation
  • Customer Relations
  • Problem Resolution
  • Complaint resolution
  • Multi-Line Phone Systems

Timeline

Customer Care Representative

Navient
02.2024 - 03.2024

Crew Member

Dunkin'
09.2022 - 08.2023

Sales Associate

Dollar General
04.2022 - 07.2022

Crew Member

Burger King
03.2019 - 05.2019

Retail Sales Associate

Cracker Barrel
10.2017 - 11.2017

Associate's degree - Biology

Savannah State University

High school diploma -

G A R Memorial Jshs
Anilyah Brown