Anina Byerly
Trenton
Summary
Results-driven professional with experience spanning education, customer service, and operations. Proven leader with a strong background in business and finance instruction, departmental leadership, and client-focused problem resolution. Adept at managing complex information, leading teams, and driving performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate 8th Grade Business & Finance Teacher
Aldine Independent School District (Aldine ISD)
Houston
08.2022 - 05.2025
- Delivered instruction in 8th Grade Business and Finance, teaching core concepts including budgeting, personal finance, entrepreneurship, and career readiness.
- Designed and implemented engaging lesson plans aligned with Texas Essential Knowledge and Skills (TEKS) standards.
- Assessed student performance using data-driven methods to improve comprehension and academic outcomes.
- Built strong relationships with students, parents, and colleagues to support student success and classroom management.
- Integrated real-world financial scenarios to strengthen critical thinking and practical application skills.
- Led the Career and Technical Education (CTE) department, overseeing curriculum planning, instructional alignment, and departmental goals.
- Facilitated department meetings, supported teacher development, and served as a liaison between administration and instructional staff.
- Ensured compliance with district and state CTE requirements while promoting program growth and student engagement.
- Supported data analysis, scheduling, and resource allocation to improve departmental effectiveness.
Customer Care Representative
Alight Solutions
Houston
05.2021 - 08.2022
- Managed a high volume of inbound calls, resolving complex HR, healthcare benefits, payroll, and retirement plan inquiries.
- Educated employees on benefits, retirement savings, leaves of absence, and financial options with accuracy and empathy.
- Processed transactions including health enrollments, tax updates, direct deposits, and retirement elections.
- Conducted research and casework, coordinating with third parties to resolve escalated issues.
- Assisted with implementation and onboarding of new clients.
- Utilized multiple systems simultaneously to deliver efficient, compliant customer support.
Customer Service Representative
Geico
Virginia Beach
05.2017 - 11.2019
- Delivered high-quality customer service in a fast-paced, high-volume call center environment.
- Built trust and rapport with customers while resolving insurance-related inquiries.
- Demonstrated strong communication, empathy, and adaptability to frequent policy and system changes.
- Maintained performance metrics while multitasking across multiple computer systems.
Education
Bachelor of Science - Allied Health
Centura College
Chesapeake07-2017
Associate of Science - Medical Assisting / Clinical Support
Centura College
Chesapeake, VA05-2016
Skills
- Instruction & Curriculum Development
- Leadership & Team Management
- Customer Service & Client Relations
- Business & Financial Concepts
- Data Analysis & Reporting
- Conflict Resolution
- Organization & Time Management
- Computer Literacy & Multi-System Navigation
Timeline
Associate 8th Grade Business & Finance Teacher
Aldine Independent School District (Aldine ISD)
08.2022 - 05.2025
Customer Care Representative
Alight Solutions
05.2021 - 08.2022
Customer Service Representative
Geico
05.2017 - 11.2019
Bachelor of Science - Allied Health
Centura College
Associate of Science - Medical Assisting / Clinical Support
Centura College