ANINDITA ROY BURMAN
Nutley,USA
Summary
Customer-focused banking professional with 2 years of experience as a customer relationship manager in a retail bank. After a planned career break to take care of a child, eager to return to the banking sector, bringing strong attention to detail, problem-solving skills, and a commitment to excellent customer service. Recognized for reliability and adaptability in dynamic banking environments. Committed to fostering team collaboration and consistently meeting customer needs to ensure high levels of satisfaction. Demonstrates a positive attitude and adeptly resolves customer queries, while efficiently multitasking to address the needs of both customers and bank staff.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager
ICICI Bank Ltd.
07.2013 - 11.2014
- Managed customer relations on ongoing basis to maximize customer retention.
- Provided Banking/wealth management services and promoted banking products like mutual funds (debt and equity products), structured products, Portfolio management services (PMS), Insurance, etc
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Focused on asset products including Home Loan, Personal Loan, Credit Cards, etc
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Provided advisory services on personal investments to ensure an effective, optimal asset allocation policy designed to account for each client's unique goals and constraints
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Assisted customers with opening accounts and signing up for new services.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Graduate Assistant & Teaching Assistant
University of Nebraska at Omaha
05.2016 - 05.2017
- Assisted professors in the development of course materials for improved student engagement and understanding.
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Enhanced research outcomes with meticulous data collection and analysis.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Administered coursework, graded assignments and provided constructive feedback.
Education
Master of Science - Management Information Systems
University of Nebraska at Omaha (UNO)
Omaha, Nebraska05.2017
Master of Business Administration - Marketing, Finance
Indian Institute of Social Welfare and Business Management
06.2013
Bachelor of Engineering - Electrical
G.H. Patel College of College of Engineering & Technology
06.2011
Skills
- Customer Engagement
- Active listening
- Conflict Resolution
- Data entry
- Critical thinking
- Proficient in Microsoft Office Tools
- Client Relationship Management
- Skilled in Prioritizing Multiple Tasks
- Cross-Selling Banking Solutions
- Quantitative Analysis Skills
- Adherence to Ethical Banking Practices
- Experience with Banking Software Solutions
Positions
- Assistant Director of International Students Services at UNO, 2016 – 2017
- Events Coordinator at Indian Students Association at UNO, 2016 – 2017
- Student Representative at Graduate Program Chair (GPC) Committee at UNO, 2016 – 2017
Awards And Scholarships
- Indian Association of Nebraska Scholarship, 2016 – 2017
- International Studies & Programs Global Diplomat Scholarship, 2016 – 2017
- Information Systems & Technology UNO Advantage Scholarship, 2016
Timeline
Graduate Assistant & Teaching Assistant
University of Nebraska at Omaha
05.2016 - 05.2017
Customer Relationship Manager
ICICI Bank Ltd.
07.2013 - 11.2014
Master of Business Administration - Marketing, Finance
Indian Institute of Social Welfare and Business Management
Bachelor of Engineering - Electrical
G.H. Patel College of College of Engineering & Technology
Master of Science - Management Information Systems
University of Nebraska at Omaha (UNO)
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