Anisa Hernandez
Bayonne,USA
Summary
Seeking new opportunities to expand current knowledge and grow within the customer service field. Actively pursuing a full-time role that provides professional challenges and utilizes strong interpersonal skills, and effective time management. Reputation for reliability and adaptability complemented by ability to quickly learn and apply new skills. Committed to utilizing these qualities to drive team success and contribute to the growth of the organization.
Overview
16
16
years of professional experience
Work History
Switchboard Supervisor - Working Operator
Hoboken University Medical Center
Hoboken, NJ
02.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Creates Monthly Schedules for the department.
- Collects monthly data reports on all hospital emergencies (Medical, Facility and Security Alerts)
- Created new department procedures and policies to ensure an appropriate level of service.
- Covers sick calls to ensure the department faces no hardships.
- Interviewed and hired new staff for department vacancies.
- Coordinates quarterly department meeting.
- Assisted Vendors with facility projects and provided insight.
- Assisted with installing a new hospital phone system for the facility and out-patient Clinics.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Prepared reports and technical documentation of day-to-day production processes for I.T.
- Performed annual equipment maintenance and repair to minimize downtime.
- Trained new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Switchboard Operator
Hoboken University Medical Center
Hoboken, NJ
11.2012 - 02.2016
- Answering and connecting customers to appropriate departments
- Trained new employees
- Notified appropriate personnel when needed for hospital emergencies
- Activate Pagers for Doctors and Staff
- Paging appropriate personnel Via overhead paging system.
Cashier
Chuck E Cheese
Whitehall, PA
08.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
Exhibit Presenter
The Jersey Explorer Children’s Museum
East Orange, NJ
06.2009 - 10.2009
- Hosted presentations while covering all essential points I was able to maintain the audiences interest and avoided information overload.
- Performed science experiments with visitors pertaining to each exhibit.
Education
High School Diploma -
William L. Dickinson High School
Jersey City, NJ01.2009
Skills
- ROLM phone system
- MITEL phone system
- Note Pager Pro
- Vital Link
- Medi-Tech
- SPOK Expertise
- UKG Kronos
- ICIMS
- Staff management
- Service Excellence
- Software experience
- Policy and procedure development
- Effective Time Management
- Teamwork
References
- Felix Montes, I.T Manager, Hoboken University Medical Center, 551-697-6604
- Nicole Peterkins, Medical Records NPI Coordinator, 973-432-4887
- Kathy Gluck, Administrative Coordinator, Hoboken University Medical Center, 201-410-0213
Timeline
Switchboard Supervisor - Working Operator
Hoboken University Medical Center
02.2016 - Current
Switchboard Operator
Hoboken University Medical Center
11.2012 - 02.2016
Cashier
Chuck E Cheese
08.2011 - 05.2012
Exhibit Presenter
The Jersey Explorer Children’s Museum
06.2009 - 10.2009
High School Diploma -
William L. Dickinson High School