Anisa Lee
Dallas,TX
Summary
Dynamic Surgical Support Technician with proven expertise at Baylor Scott & White in creating safe operating environments and enhancing patient care. Skilled in infection control practices and conflict management, I excel in team-based problem-solving, ensuring optimal surgical outcomes while maintaining compliance with safety protocols.
Overview
7
7
years of professional experience
Work History
Surgical Support Technician
Baylor Scott & White
Dallas, TX
05.2023 - Current
- Coordinated operating room setup through cleaning and sterilizing instruments, managing supply inventories, and organizing surgical tools.
- Created safe operating environments for invasive and non-invasive procedures.
- Ensured safe working environments by adhering to safety protocols and proactively reporting hazards.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Collaborated with surgical team to identify and resolve issues during procedures, enhancing patient outcomes.
- Tracked inventory levels and procured necessary supplies for surgeries.
- Performed various tasks such as stocking shelves, unloading deliveries and disposing of hazardous materials according to safety protocols.
- Provided support services such as transporting specimens or medications between departments.
Patient Service Specialist
Baylor Scott & White
Dallas, Texas
10.2022 - Current
- Managed patient intake activities, including greeting patients and verifying provided information.
- Coordinated patient appointments and managed scheduling for optimal workflow.
- Processed payments from patients, including cash, check, or credit card transactions.
- Review patient accounts, identify delinquent accounts and collect overdue payments.
- Assist patients with filling out patient history forms, consent forms and payment contract forms.
- Managed patient records using electronic health record systems for accuracy.
- Provided updates to patients regarding delays and wait times to enhance communication.
- Executed administrative tasks, including filing, faxing documents, and copying materials to support office operations.
Flight Attendant
Spirit Airlines Inc.
Orlando, FL
01.2022 - 07.2022
- Ensured safety and comfort of customers onboard the aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Managed passenger conflicts and responded to medical emergencies to ensure safety and comfort during flights.
- Assisted passengers with inquiries and addressed issues promptly to enhance flight experience.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food from refreshment carts while informing passengers about in-flight offerings to improve customer satisfaction.
Customer Care Specialist
Best Buy
Dallas, Texas
09.2021 - 01.2022
- Enhanced customer relationships by answering, supporting, and providing resolutions for care, services, and subscription issues.
- Modified, scheduled, rescheduled, and canceled appointments based on customer needs.
- Modified, created, and canceled customer orders to ensure accurate processing.
- Attracted new customers and defined new services and products, contributing to revenue generation.
Spa Concierge
Omni Hotels & Resorts
Dallas, TX
04.2019 - 09.2020
- Recommended and sold spa packages and memberships based on clients' preferences and needs.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Greeted guests and escorted to the correct treatment rooms.
- Prepared lockers with robes and slippers, enhancing guest readiness for massages, facials, manicures, and pedicures.
- Compiled, sorted, and filed daily transaction receipts and membership contracts, maintaining organized documentation for efficient operations.
Education
Associate Of Applied Science - Surgical Technology
El Centro College
Dallas, TX03-2026
Bachelor Of Applied Science - Pre-Medicine
Texas A&M University
Commerce, TX05-2021
CMA Certification - Health And Wellness
Carrington College
Mesquite, TX03-2016
Skills
- OR setup
- Surgical assistance
- Patient care
- Infection control
- Safety compliance
- Coordination
- Billing procedures
- Stress Management
- Interpersonal relations
- Communication skills
- Conflict Management
- Public Speaking
- Customer service
Timeline
Surgical Support Technician
Baylor Scott & White
05.2023 - Current
Patient Service Specialist
Baylor Scott & White
10.2022 - Current
Flight Attendant
Spirit Airlines Inc.
01.2022 - 07.2022
Customer Care Specialist
Best Buy
09.2021 - 01.2022
Spa Concierge
Omni Hotels & Resorts
04.2019 - 09.2020
Associate Of Applied Science - Surgical Technology
El Centro College
Bachelor Of Applied Science - Pre-Medicine
Texas A&M University
CMA Certification - Health And Wellness
Carrington College