Anisa Sabharwal
Ahmerst,USA
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. And to work in an environment which encourages me to succeed and grow professionally where I can utilise my skills and knowledge appropriately. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asst. Snack Bar Manager
UMass Amherst
07.2023 - Current
- Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
- Enhanced team morale by providing regular training, feedback, and incentives for outstanding performance.
- Collaborated with vendors to negotiate better pricing, resulting in significant cost savings without sacrificing quality.
- Implemented portion control guidelines that contributed towards reducing food waste levels significantly while maintaining consistency among servings sizes across all products offered at the snack bar.
- Successfully launched new menu items, drawing on customer feedback and market trends to drive increased sales.
- Coordinated concession team, food preparation, and storeroom operations.
Crew Member
Dunkin' Donuts
04.2022 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
ADMINISTRATION in HR
Galaxy Office Automation Pvt.Ltd.
04.2010 - 01.2012
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Managed daily payment processing and drafted related financial documents.
- Contributed to increased productivity levels by providing comprehensive training sessions on new software applications for staff members.
- Collected, validated, and distributed information to employees.
Education
Intermediate in Science ( Biology) -
Bihar Intermediate Education Council
Bachelor of Science in Zoology -
Magadh University
MBA ( Finance) -
Sikkim Manipal University of Health, Medical & Technology Science
Tally 9 (1.0) -
Cybotech Campus
Vocational Course in MEDICAL LAB TECHNICIAN -
Bihar Intermediate Education Council
Skills
- Time Management Ability
- Orientation Towards Goals
- Co-operative and Motivational behaviour
- Leadership
- Critical Thinking
- Problem Solving
- Hospitality
- Cultural Awareness
- Employee Training
- Food Safety Compliance
- Menu development
- Customer Service
- Food Prep
- Team Leadership
- Safe Food Handling
- Monitoring Food Preparation
- Supply Ordering and Management
- Quality Assurance
- Inventory Management
Dates
- 02/2000, 06/2002
- 09/2007, 12/2009
- 03/2001, 2012
- 04/2022, Till date
Personal Information
- Date of Birth: 02/16/1986
- Marital Status: Married
Hobbies and Interests
- Drawing and Painting
- Creative Writing
- Cooking or Baking
- Gardening
- Child Caring
- Travelling
- Gaming
- Reading
Certification
servesafe. , allergens , tally ,
Timeline
Asst. Snack Bar Manager
UMass Amherst
07.2023 - Current
Crew Member
Dunkin' Donuts
04.2022 - 03.2024
ADMINISTRATION in HR
Galaxy Office Automation Pvt.Ltd.
04.2010 - 01.2012
Intermediate in Science ( Biology) -
Bihar Intermediate Education Council
Bachelor of Science in Zoology -
Magadh University
MBA ( Finance) -
Sikkim Manipal University of Health, Medical & Technology Science
Tally 9 (1.0) -
Cybotech Campus
Vocational Course in MEDICAL LAB TECHNICIAN -
Bihar Intermediate Education Council