Jessica Paul
Cleveland,Ohio
Summary
I am an energetic, driven, and self-motivated leader that understands restaurant dynamics, marketing, and impeccable customer service skills. In every new experience and work atmosphere I take on, I constantly find myself empowering fellow employees to improve performance, maximize customer satisfaction through continuous training and team building. I am looking for an up and coming, fast paced, and refreshing working environment to further my career and passion in leadership, organization, and customer experience by using my skills to help grow a business.
Overview
8
8
years of professional experience
Work History
Bartender/Bar Manager/General Manager
Bar Amazonia
08.2023 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized a bar set up to help the bar work faster and more efficiently.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Implemented drink prep procedures, in charge of full menu prep, and organized spec sheets for the bartenders.
- Full restaurant inventory.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
Bar Italia
05.2019 - 08.2023
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings to help customers select optimal meal choices based on individual preferences
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly while multitasking in a fast-paced environment
- Talent for quickly resolving issues prior to escalation
- Trains incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity
- Checks identification to enforce age requirement for alcoholic beverages
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Prepared classic, modern and unique cocktails for each customer.
Server
Forage Public House
02.2018 - 05.2019
Host/Expo
Winking Lizard
01.2017 - 03.2018
Education
Diploma -
Lakewood High School
01.2017
Skills
- Communication
- Organization
- Impeccable customer service
- Computer skills
- Memory for guests and their orders
- Excellent up-selling skills
- Ability to keep up in fast-paced environment
- Conflict resolution
- Marketing and advertising techniques
- Time management ability
- Growing and developing others
- Knowledge of wine pairings and alcohol in general
- Supervision and training
- Business development and awareness
- Customer relationships/rapport
- Advertising, Selling
- Multitasking
- Bar Management
- Inventory Management
- Menu development
- Beverage preparation
- Sales expertise
- Professional telephone demeanor
Timeline
Bartender/Bar Manager/General Manager
Bar Amazonia
08.2023 - Current
Bartender
Bar Italia
05.2019 - 08.2023
Server
Forage Public House
02.2018 - 05.2019
Host/Expo
Winking Lizard
01.2017 - 03.2018
Diploma -
Lakewood High School
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