Anisa Sheik
Gahanna
Summary
Multilingual and tech-savvy professional with strong experience in security, site supervision, and customer service. Known for delivering excellent client support while maintaining safety and operational standards. Skilled in handling emergency situations, monitoring surveillance systems, and resolving conflicts effectively. Fluent in English, Hindi, Arabic, and Somali, with outstanding interpersonal and communication skills. Proficient in Microsoft Office and other computer systems, bringing reliability, professionalism, and a customer-first mindset to any role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Security Supervisor
Allied Universal Security Services
Columbus
04.2022 - 04.2025
- Supervised a team of 10+ security officers across multiple shifts.
- Ensured compliance with company and client security protocols.
- Conducted daily briefings, incident reporting, and site inspections.
- Trained and mentored new hires on emergency procedures and access control.
Customer Service Representative
Spectrum
Columbus
04.2021 - 04.2022
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using Spectrum's CRM system effectively.
- Collaborated with team members to enhance service delivery processes.
Education
Associate of Science - Nursing
Columbus State Community College
Columbus, OH 08.2022 - 07.2025
Skills
- Leadership & Team Management
- Emergency Response & Crisis Management
- Surveillance & Monitoring Systems (CCTV, Alarms)
- Access Control & Security Protocols
- Report Writing & Documentation
- Conflict Resolution & De-escalation
- Risk Assessment & Threat Detection
- Patrol Operations & Incident Response
- Customer Service & Client Relations
- Training & Development of New Employees
- Health & Safety Compliance
- Problem-Solving & Quick Decision Making
- Security Technology & Software (list specific programs)
- Time Management & Multitasking
- Languages: English, Hindi, Arabic, Somali
- Technical Skills: Computer proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Computer proficiency, Data entry, and Report generation
Timeline
Associate of Science - Nursing
Columbus State Community College
08.2022 - 07.2025
Security Supervisor
Allied Universal Security Services
04.2022 - 04.2025
Customer Service Representative
Spectrum
04.2021 - 04.2022