Anisa Walker
Bladensburg
Summary
Friendly, dependable, and customer-focused professional with 17+ years of experience delivering exceptional service in banking, hospitality, and aviation. Highly organized, detail-oriented, and skilled in handling transactions, resolving issues, and building strong client relationships. Proven ability to perform effectively in fast-paced environments and committed to accountability and financial responsibility.
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Universal Banker
M&T Bank
Washington, DC
02.2025 - Current
- Process deposits, withdrawals, payments, and other transactions accurately.
- Open and manage deposit and loan accounts.
- Provide excellent customer service and resolve account-related inquiries.
- Promote bank products and services, generating referrals while maintaining compliance.
- Assist customers with basic financial guidance and referrals to specialists.
Concierge / Guest Services
The Normandy Hotel
Washington, DC
12.2024 - Current
- Provided high-level customer service, coordinated reservations and accommodations, and resolved guest concerns efficiently.
Marketing Representative
Renewal by Andersen
Jessup, MD
01.2024 - 02.2025
- Produced marketing materials, monitored metrics, and reported campaign results to management.
Flight Attendant
PSA Airlines / Piedmont Airlines
Washington, DC
09.2021 - 09.2024
- Ensured passenger safety and comfort, delivered exceptional customer service, and handled emergencies professionally.
Travel Care Specialist / Manager
Peter Pan Bus Lines
Washington, DC
01.2023 - 06.2023
- Provided customer service, resolved issues, managed ticketing operations, and coordinated travel assistance.
Customer Service Representative
American Airlines
Arlington, VA
09.2017 - 09.2020
- Handled check-in, baggage, and ticketing services while delivering excellent customer support.
Front Desk Receptionist
Kaiser Permanente
Kensington, MD
08.2013 - 10.2015
- Managed member check-ins, coordinated appointments, processed payments, and maintained records.
Education
Dental Assisting -
University of the District of Columbia
Washington, DC01.2021
Associate’s Degree - Management
Education Foundation
Remote01.2019
Skills
- Customer service
- Relationship building
- Cash handling
- Transaction processing
- Account management
- Basic financial guidance
- Payment plan management
- Financial accountability
- Administrative tasks
- Record keeping
- Microsoft Office
- Communication
- Problem-solving skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial advising
- Loan origination
- Deposit processing
- Payment processing
- Staff training
- Teller support
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Hospitality
- Telephone etiquette
- Safety procedures
- Conflict resolution
- Reliable punctuality
- Hospitality service expertise
- First aid
- Attention to detail
- Emergency procedures
- Public speaking
- Passenger assistance
- Leadership qualities
- Problem-solving
- Emergency situations management
- Flight safety
- FAA regulations
- Company policy adherence
- Passenger safety management
- Airline operations
- CRM management
- Sales presentations
- Data-driven decision making
Certification
- Flight Attendant License
- First Aid Certification
- Valid Driver’s License
Languages
English
Native or Bilingual
Timeline
Universal Banker
M&T Bank
02.2025 - Current
Concierge / Guest Services
The Normandy Hotel
12.2024 - Current
Marketing Representative
Renewal by Andersen
01.2024 - 02.2025
Travel Care Specialist / Manager
Peter Pan Bus Lines
01.2023 - 06.2023
Flight Attendant
PSA Airlines / Piedmont Airlines
09.2021 - 09.2024
Customer Service Representative
American Airlines
09.2017 - 09.2020
Front Desk Receptionist
Kaiser Permanente
08.2013 - 10.2015
Associate’s Degree - Management
Education Foundation
Dental Assisting -
University of the District of Columbia
Personal Information
Driving License: Valid Driver’s License