A'nise Torres
Emeryville,CA
Summary
Strategic operations leader with 10+ years of experience driving operational excellence, process optimization, quality assurance, compliance, and customer experience across multifamily housing, hospitality, and service-driven environments. Proven ability to lead complex initiatives, improve workflows, manage cross-functional priorities, and deliver measurable business outcomes through analytics, systems oversight, and customer-centered execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Director
FPI Management
San Leandro, CA
09.2023 - Current
- Lead daily operations for a regulated multifamily community, overseeing compliance, occupancy strategy, financial performance, resident engagement, and vendor execution.
- Direct operational reviews across leasing, compliance, and financial systems within Yardi to ensure reporting accuracy and regulatory adherence.
- Serve as primary liaison with municipal stakeholders, maintaining audit-ready documentation and resolving regulatory discrepancies.
- Analyze service trends, resident escalations, and operational gaps to strengthen communication workflows and improve customer experience outcomes.
QA Operations Manager
Blueground
Remote
06.2022 - 04.2023
- Led quality assurance initiatives across multi-city operations, evaluating service performance, SOP adherence, vendor execution, and customer experience outcomes.
- Built executive reporting dashboards analyzing service failures, response times, escalation trends, and operational performance risks.
- Identified root causes behind recurring operational issues and partnered with leadership to implement corrective strategies.
Senior Property Manager
Arcadian Property Group
East Bay, CA
04.2019 - 06.2022
- Oversaw operational performance across residential assets, ensuring service consistency, compliance, and financial accountability.
- Conducted operational reviews across leasing, maintenance, and vendor workflows to identify risks and improve execution.
- Resolved escalated resident issues through root cause analysis and corrective action planning.
Quality Assurance Analyst
Zeus Living
Remote / East Bay, CA
10.2017 - 04.2019
- Conducted quality and operational inspections across a multi-property portfolio to ensure adherence to established standards.
- Documented audit findings, resident escalations, and remediation tracking within CRM systems.
- Supported process improvement initiatives by analyzing operational data and identifying workflow inefficiencies.
Assistant Portfolio Manager
Trinity Management Services
San Francisco, CA
02.2016 - 10.2017
- Supported portfolio-wide operational reviews to ensure compliance with reporting, maintenance, and resident service standards.
- Conducted property inspections to verify safety, maintenance quality, and vendor performance.
Leasing Professional
Greystar
Emeryville, CA
09.2014 - 02.2016
- Processed lease applications and documentation in accordance with company policies and regulatory requirements within Yardi Voyager.
- Supported resident service operations and ensured accurate recordkeeping.
Education
Las Positas College
Livermore, CASkills
- Cross-Functional Operations Leadership
- Process Improvement & Workflow Optimization
- Quality Assurance & Operational Audits
- Customer Engagement & Service Delivery
- Performance Metrics & Trend Analysis
- Compliance & Risk Oversight
- Vendor Management & Accountability
- SOP Development & Execution
- Strategic Problem Solving
- Team Leadership
Certification
Licensed Real Estate Agent, CA DRE #02106845
Timeline
Community Director
FPI Management
09.2023 - Current
QA Operations Manager
Blueground
06.2022 - 04.2023
Senior Property Manager
Arcadian Property Group
04.2019 - 06.2022
Quality Assurance Analyst
Zeus Living
10.2017 - 04.2019
Assistant Portfolio Manager
Trinity Management Services
02.2016 - 10.2017
Leasing Professional
Greystar
09.2014 - 02.2016
Las Positas College