Anisha Ahmed
Secaucus,NJ
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Agent
Healthfirst
08.2023 - 10.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used multiple software applications such as Salesforce, Teams and Onbase.
Telephone Interviewer
NORC At The University Of Chicago
03.2022 - 06.2023
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Coded data from participant interviews.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Shift Supervisor
Papersource Inc
11.2019 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Agent
New York Income Life Insurance
03.2019 - 08.2019
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Increased sales of life insurance products through tactical customer outreach.
Assistant Manager
Au Bon Pain
12.2014 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - 2015 - Completed One Year
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
Mount St Joseph
07.2012
Certification
Google Certificate Completed- Crash Course on Python https://coursera.org/verify/4BZTUUZ6CJKA
Google Certificate Completed- Technical Support Fundamentals
https://coursera.org/verif y/SVBB7L9VVC4X
Salesforce Certification - Javascript Developer - Ongoing
Additional Information
Enrolling in BS Computer Science - Spring Semester
Languages
Bengali
Native or Bilingual
Timeline
Service Agent
Healthfirst
08.2023 - 10.2023
Telephone Interviewer
NORC At The University Of Chicago
03.2022 - 06.2023
Shift Supervisor
Papersource Inc
11.2019 - 12.2020
Agent
New York Income Life Insurance
03.2019 - 08.2019
Assistant Manager
Au Bon Pain
12.2014 - 02.2019
Bachelor of Science - 2015 - Completed One Year
New York City College of Technology of The City University of New York
High School Diploma -
Mount St Joseph