Anisha Andrews
Summary
Resident care professional with strong experience in enhancing patient well-being through effective care strategies. Adept at coordinating with healthcare teams to deliver high-quality care services and adapt to changing needs. Ability to foster collaborative environment, ensuring reliable and results-driven care. Skilled in staff training, patient assessment, well versed in terminologies and care plan development. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Resident Care Coordinator
Augustana Emerald Crest
Burnsville, MN
01.2021 - 12.2023
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
Front Desk Receptionist
Southern Utah University
Cedar City, UT
09.2022 - 02.2023
- Compiled information from files and research to satisfy information requests.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Southwest Minnesota State University
Marshall, MN
09.2020 - 05.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
Starbucks Coffee
Starbucks Corp
Shakopee, MN
03.2018 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Science - Health Sciences
Southern Utah University
Cedar City, UTBachelor of Science - Health Sciences
Southern New Hampshire University
Hooksett, NH01-2025
Skills
- HIPAA understanding
- Staff Training and Development
- Clinical assessment
- Medical terminology knowledge
- Strong leadership
- Patient Care
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Appointment Scheduling
- Documentation
- Recordkeeping strengths
Timeline
Front Desk Receptionist
Southern Utah University
09.2022 - 02.2023
Resident Care Coordinator
Augustana Emerald Crest
01.2021 - 12.2023
Front Desk Receptionist
Southwest Minnesota State University
09.2020 - 05.2022
Starbucks Coffee
Starbucks Corp
03.2018 - 07.2020
Associate of Science - Health Sciences
Southern Utah University
Bachelor of Science - Health Sciences
Southern New Hampshire University