Anisha Cheeks
Creve Coeur,MO
Summary
Proven leader with a strong focus and high productivity in the workplace. Committed to continuous learning, growth, and achieving success. Possesses a comprehensive understanding of how to streamline procedures to enhance production rates and advance the capabilities of team members as an alert Team Lead. Known for organizational skills and dependability, successfully managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to meet team goals. Ability to seamlessly step into any role and consistently deliver exceptional results of the highest quality. Excels at balancing the needs of customers, the business, and employees while ensuring smooth operations.
Overview
6
6
years of professional experience
Work History
Senior Ambassador
Clear
09.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Lead by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved overall team efficiency by providing specialized coaching sessions for individual contributors as needed.
- Evaluated training needs to improve training quality.
- Provided coaching and mentoring to employees.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Contributed to the development of an employee feedback system that led to meaningful organizational improvements.
Shift Lead
Walgreens
09.2021 - 09.2023
- Maintained a safe working environment by following safety procedures, policies, and regulations
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Responded to customer questions and concerns and resolved them
- Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment
- Assisted store management in meeting service and quality standards in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Raising Cane's Chicken Fingers
02.2019 - 05.2021
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Processed new orders quickly and accurately, completing daily transactions
- In charge of taking orders from customers
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
Education
Associate Of Business Administration - Business Administration
Steven’s - The Institute of Business & Arts
1521 Washington Ave 63103High School -
Hazelwood West High School
Hazelwood, MO01.2022
Skills
- Lead development
- Customer satisfaction
- Customer service
- Time management skills
- Brand Awareness
- Customer Engagement
- Business Development
- Problem-Solving
- Multitasking
- Decision-Making
- Strategy Development
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Onboarding and coaching
Timeline
Senior Ambassador
Clear
09.2023 - Current
Shift Lead
Walgreens
09.2021 - 09.2023
Cashier
Raising Cane's Chicken Fingers
02.2019 - 05.2021
Associate Of Business Administration - Business Administration
Steven’s - The Institute of Business & Arts
High School -
Hazelwood West High School