Anisha Dawson
District Heights,MD
Summary
Energetic and performance-driven individual with refined interpersonal and multitasking skills. I am seeking a position to utilize my customer service skills, organizational abilities, and talent for overcoming customer objections. Self-motivated and a dedicated team player.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Advantage Financial Federal Credit Union
01.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Fulfillment of banking transactions such as opening, closing, and account monitoring.
- Cross-trained and backed up debt management handling questions and member complaints, investigate and resolved discrepancies.
- Update account status, and negotiated payoff deadlines and payment plans.
Member Service Representative (Contractor)
Navy Federal Credit Union
05.2021 - 12.2022
- Demonstrated efficiency with financial transactions checking, savings and borrowing members
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Identified upselling opportunities to increase revenue generation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Manager
CubeSmart
12.2019 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Optician Technician
Precision Vison Eyecare
11.2017 - 12.2019
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Education
High School Diploma -
Addison High School
Online02.2008
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Process Improvement
- Critical Thinking
Timeline
Call Center Representative
Advantage Financial Federal Credit Union
01.2022 - Current
Member Service Representative (Contractor)
Navy Federal Credit Union
05.2021 - 12.2022
Store Manager
CubeSmart
12.2019 - 12.2021
Optician Technician
Precision Vison Eyecare
11.2017 - 12.2019
High School Diploma -
Addison High School
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