Anishma Concepcion

• Handle customer inquiries, gather feedback, and support positive customer interactions.Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.Provide direction, feedback, and recognition to Associates, driving productivity and performance.Enforce safety, security, and store policies, including crisis management protocols.Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

• Take initiative and act as a role model to others.
• Enjoy working as a team and motivating others.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Are confident in leading, deploying, and guiding others.
• Are open to learning new things (especially the latest beverage recipe!)
• Are experienced with responsibilities like cash-handling and store safety.
• Can keep cool and calm in a fast-paced, energetic work environment.
• Have excellent communications skills.

• Provide courteous, frictionless, and elevated experience for guests
• Foster positive and professional relationships with co-workers and guests
• Communicate respectfully and maintain a consistent team-oriented attitude
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
• Address and mitigate any guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed

Food

• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Ensure that all food offers are available

Clean

• Ensure the store is clean and fully stocked to provide an elevated guest experience
• Responsible for executing shift duties, maintaining overall presentation standards, and representing the RaceTrac brand
• Clean food preparation areas and equipment to RaceTrac standards

Leading Talent

• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards
• Provide feedback and recommendations on employee performance and development to the General Manager