Jamaica Martinez
Seattle,WA
Summary
Accomplished Team Supervisor with a proven track record at Busby Junk Removal, enhancing productivity and staff performance through effective leadership and mentoring. Skilled in client service and staff training, I excel in fostering teamwork and collaboration, ensuring operational excellence and compliance. While at Busby Junk removal I Have been able to excel in my customer experience skills by calling them, quoting them and building that relationship with them in person and over the phone my team is highly recommended due to my customer service skills.
Overview
5
5
years of professional experience
Work History
Team Supervisor
Busby Junk Removal
03.2023 - Current
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
Warehouse Supervisor
BILLY Footwear
01.2022 - 02.2023
- Supervised warehouse operations by managing employees during shifts.
- Revised and developed procedures to reduce risk and achieve compliance.
- Supervised shipping and receiving, distribution and workplace safety.
- Promoted diligence and culture of safety for drivers and warehouse operations.
Warehouse Lead
Pro Golf Seattle
04.2019 - 01.2022
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
High School Diploma -
Evergreen High School
Seattle, WA06.2011
Skills
- Effective Leadership
- Staff Training
- Mentoring
- Client Service
- Teamwork and Collaboration
- Attention to Detail
- Sales expertise
- Customer Service
- Retail Store Operations
- Brand representation
- Phone Etiquette
- Merchandise Display
Timeline
Team Supervisor
Busby Junk Removal
03.2023 - Current
Warehouse Supervisor
BILLY Footwear
01.2022 - 02.2023
Warehouse Lead
Pro Golf Seattle
04.2019 - 01.2022
High School Diploma -
Evergreen High School