Anisley Fernandez Torres
Miramar,FL
Summary
Proven Commercial Manager at Credit Bank, adept in operations management and team training, significantly enhanced customer satisfaction by fostering strong relationships and resolving issues promptly. Expert in leveraging market trends to improve product offerings and skilled in contract negotiations, successfully expanded client base through strategic hiring and partnerships.
Overview
11
11
years of professional experience
Work History
Comercial Manager
Credit Bank
Camaguey, Cuba
02.2013 - 05.2024
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
- Built relationships with clients to establish new contracts.
Education
Accounting And Finance
Camaguey University
07.2016
Skills
- Operations Management
- Team Training
- Customer Relationship Management
- Contract terms negotiation
Languages
Spanish
Native or Bilingual
Timeline
Comercial Manager
Credit Bank
02.2013 - 05.2024
Accounting And Finance
Camaguey University