Aniss Abdenbaoui
Quincy,MA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive optimal user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Team Lead
TATA Consultancy Services/ John Hancook
02.2023 - Current
- Responded to 10 daily customers inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Image 30 new and old laptops for deployments
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Assist the users with Microsoft office 365 requests and incidents
Desktop Support Engineer
FactSet
05.2019 - 12.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Documented and updated known fixes in knowledge base for future reference.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
IT Consultant
Focus Technology Solutions Inc.
06.2017 - 05.2019
- Inspected equipment, assessed functionality and optimized controls.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Science - Information Technology
University of Massachusetts Boston
Boston, MA05.2017
Associate of Science - Computer Science
Bunker Hill Community College
Charlestown, MA01.2015
Skills
- Microsoft AutoPilot Technology
- Office 365
- Experienced troubleshooting of wireless and wired networks
- On board new hires
- MS Office Proficiency
- Hardware and Software Configuration
- ServiceNow Ticketing system
- Desktop Support
Certification
- Google Cybersecurity Professional Certificate Training - 2023
Timeline
IT Team Lead
TATA Consultancy Services/ John Hancook
02.2023 - Current
Desktop Support Engineer
FactSet
05.2019 - 12.2021
IT Consultant
Focus Technology Solutions Inc.
06.2017 - 05.2019
Bachelor of Science - Information Technology
University of Massachusetts Boston
Associate of Science - Computer Science
Bunker Hill Community College
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