Anissa Ambersley
Pigeon Forge,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Margaritaville
Pigeon Forge, TN
11.2025 - Current
- Managed guest check-in and check-out processes to ensure seamless arrivals and departures.
- Provided information on hotel services, amenities, and local attractions to enhance guest experiences.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Responded to guest inquiries, providing accurate information and resolving issues promptly.
Prep cook
Calhouns
Gatlinburg, United States
12.2023 - Current
- Completing all task in order on the prep list
- Labeling and stocking all ingredients
- Washing chopping and sorting ingredients like fruits, vegetables, and meats
- Measuring quantities of seasonings and other food ingredients
Front Desk Agent
Old creek lodge
Pigeon Forge, United States
11.2023 - 10.2025
- Greeting guests and checking them in and out
- Makng and cancelling reservations
- Assisting inhouse guests with queries and issues
Housekeeper
Old creek lodge
Gatlinburg, United States
04.2022 - 06.2023
- Sweeping and mopping floors
- Changing bed liners and making beds
- Performing stayover services(removing trash,replacing towels etc)
- Performs cleaning duties in guest areas and back of house
Data entry clerk
Iberostar spa and resort
Montego Bay, Jamaica
01.2018 - 04.2022
- Post invoices in the system
- Complete additional assigned tasks as required
- Manage and organize records and files
- Retrieve data as requested
Human Resources secretary
Iberostar spa and resort
Montego Bay, Jamaica
11.2017 - 01.2018
- Preparing hr documents
- Maintaining employee records and documentation
- Schedule interviews
Culinary administrative assistant
Iberostar spa and resort
Montego Bay, Jamaica
07.2017 - 11.2017
- Printing out and issuing important memos needed for the different departments within the kitchen
- Managing the attendance management and payroll for the kitchen
- Manage the head chef’s cost control
Education
School leaving diploma - Science Education
Cedric Titus High School
Jamaica06.2015
Skills
- Soft skills
- Communication
- Teamwork
- Data entry
- Adaptability and problem solving
- Customer service
- Computer literacy
- Computer skills
- Guest services
- Problem-solving skills
- Hospitality services
- Cash handling
- Credit and cash payments
- Time management
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
Timeline
Front Desk Agent
Margaritaville
11.2025 - Current
Prep cook
Calhouns
12.2023 - Current
Front Desk Agent
Old creek lodge
11.2023 - 10.2025
Housekeeper
Old creek lodge
04.2022 - 06.2023
Data entry clerk
Iberostar spa and resort
01.2018 - 04.2022
Human Resources secretary
Iberostar spa and resort
11.2017 - 01.2018
Culinary administrative assistant
Iberostar spa and resort
07.2017 - 11.2017
School leaving diploma - Science Education
Cedric Titus High School