Anissa Arnold
Mill Creek Ok,OK
Summary
Dedicated professional with a strong focus on customer service, teamwork, and problem-solving. Proven ability to maintain operational efficiency and foster positive relationships within diverse teams.
Overview
30
30
years of professional experience
Work History
Facility Services
Artesina Hotel and Casino
Sulphur, OK
11.2020 - 08.2025
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated self-motivation and accountability in all tasks undertaken.
Dietary Services Manager
Artesian Nursing Facility
Sulphur, OK
11.2017 - 11.2020
- Designed and executed nutrition programs to elevate patient dietary satisfaction.
- Oversaw inventory management and procurement processes for food supplies, ensuring adherence to safety standards.
- Led training and supervision of dietary staff to ensure adherence to best practices in food preparation and service delivery.
- Executed comprehensive audits of dietary services to uphold quality control standards.
- Oversaw inventory management to minimize food waste and reduce costs while maintaining meal quality and variety.
- Implemented portion control measures to enhance nutritional quality and reduce waste.
- Streamlined kitchen operations by strategically assigning tasks aligned with employee strengths and skills.
- Conducted interviews, hired, and trained dietary personnel to enhance service quality.
- Oversaw production processes to ensure safety compliance and standardized portioning.
- Oversaw staff scheduling and ensured optimal coverage for all shifts.
- Resolved escalated customer concerns promptly, delivering expert support to enhance satisfaction.
- Directed food preparation operations while ensuring adherence to safety protocols.
- Ensured kitchen cleanliness and sanitation by implementing proper procedures and adhering to scheduled cleaning of surfaces and equipment.
- Facilitated staff training on cooking procedures, safety regulations, and productivity strategies.
- Ensured food quality and quantity standards were met prior to customer service.
- Minimized health risks and safety hazards by consistently preparing beverage products and implementing thorough cleaning schedules.
- Acquired food supplies while fostering robust vendor partnerships.
- Oversaw supply management by monitoring and replenishing food stock and dry goods.
- Managed inventory and procurement processes for food supplies ensuring compliance with safety standards.
Lead Cook Day Shift
OSD School for the Deaf
Sulphur Ok
08.2010 - 09.2013
- Oversaw daily kitchen operations, ensuring strict compliance with health and safety regulations.
- Designed and executed menus addressing diverse dietary needs and preferences.
- Mentored and trained junior kitchen staff in advanced culinary techniques and food preparation standards.
- Optimized inventory management processes to minimize waste through effective stock rotation.
- Facilitated team meetings to enhance workflow efficiency and proactively resolve kitchen challenges.
- Partnered with educators to design and implement nutritious meal plans that support students' health objectives.
Cashier Team Lead
Braums Ice Cream And Dairy
Ardmore Ok
01.2009 - 11.2010
- Led daily operations of cashier team, ensuring efficient service and customer satisfaction.
- Trained and mentored new cashiers, fostering skill development and teamwork.
- Implemented cash handling procedures, reducing discrepancies during transactions.
- Managed inventory levels, coordinating with management to maintain adequate stock.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
Housekeeping and Laundry
Callaways Nursing Facility
Sulphur Ok
01.2002 - 08.2010
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Assisted in maintaining a safe, clean, and comfortable living environment for residents through daily tasks such as housekeeping and laundry services.
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
- Liaised effectively between various departments including maintenance, housekeeping, and food and beverage to address any issues that impacted the guest experience quickly.
- Collaborated with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
- Supported housekeeping tasks such as laundry, cleaning, and organizing spaces to maintain an impeccable onboard environment.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Maintained a clean and organized environment by performing housekeeping tasks such as changing linens and sanitizing surfaces.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Managed housekeeping, supplies and operational reporting for [Type] facility.
- Assured proper handling and use of laundry chemicals, ensuring safety and compliance with health regulations.
Officer Manager
Mill Creek Monuements
Mill Creek Ok
03.1995 - 03.1999
- Managed machinery operations for monument production while ensuring strict compliance with safety protocols.
- Oversaw quality control processes to ensure adherence to product standards.
- Facilitated collaboration among team members to optimize workflows and enhance operational efficiency.
- Oversaw inventory management and organized materials to ensure production readiness.
- Facilitated development of training materials to enhance staff development initiatives.
- Enhanced departmental efficiency through strategic policy and process implementation.
Education
High School Diploma -
Mill Creek High School
Mill Creek Oklahoma 05-1989
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
Languages
English
Timeline
Facility Services
Artesina Hotel and Casino
11.2020 - 08.2025
Dietary Services Manager
Artesian Nursing Facility
11.2017 - 11.2020
Lead Cook Day Shift
OSD School for the Deaf
08.2010 - 09.2013
Cashier Team Lead
Braums Ice Cream And Dairy
01.2009 - 11.2010
Housekeeping and Laundry
Callaways Nursing Facility
01.2002 - 08.2010
Officer Manager
Mill Creek Monuements
03.1995 - 03.1999
High School Diploma -
Mill Creek High School