Anissa Avelar Espinoza
Mesa,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Intouchcx
Mesa, Arizona
05.2023 - 06.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Described product and service details to customers to provide information on benefits and advantages
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Assistant Manager
Extended Stay America
01.2022 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Manager
Peter Piper Inc
11.2018 - 02.2022
- Upheld high standards of productivity and quality in all areas of operations
- Cross-trained in all positions and very well understand all of them
- Looked for ways to go above and beyond job requirements
- Redeemed coupons and cross-sold products
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Cashier
Wendy's
03.2017 - 04.2018
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
East Valley Academy
Expected in 05/2027 - Bachelor of Arts: English
University of Phoenix
Skills
- Continuous development
- Expert in answering and handling customer services
- Safety understanding
- Strong communication skills
- Adaptive team player
- Time management
- Store maintenance
- Organized
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow
- Assistant manager of the quarter with bonus
Timeline
Customer Service Executive
Intouchcx
05.2023 - 06.2024
Assistant Manager
Extended Stay America
01.2022 - 05.2023
Manager
Peter Piper Inc
11.2018 - 02.2022
Cashier
Wendy's
03.2017 - 04.2018
High School Diploma -
East Valley Academy
Expected in 05/2027 - Bachelor of Arts: English
University of Phoenix