Summary
Overview
Work History
Education
Skills
Timeline
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Suhail Shahed Noor

Queens,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

Wallmart
Westbury, NY
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Systems Engineer- Remote

Bank of America
Queens, NY
09.2022 - 08.2023
  • Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
  • Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
  • Performed software installations of Windows Server operating systems and applications.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Implemented security measures to protect data from unauthorized access or malicious attacks.

Customer Service Associate

Macy's
Rego Park, New York
08.2021 - 09.2022
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Assistant Accounts Officer

BRAC Bank
Dhaka Bangladesh, Dhaka
01.2019 - 07.2021
  • Assisted in the preparation of monthly financial statements and reports.
  • Monitored accounts payable and receivable to ensure accuracy and timeliness of payments.
  • Updated accounting records on a daily basis, including journal entries, reconciliations, and other transactions.
  • Reviewed accounts for discrepancies or errors.
  • Processed invoices for payment ensuring accuracy of data entry.
  • Investigated discrepancies between documents such as purchase orders, invoices and credit memos.

Education

BBA - Marketing Management And Research

University of Dhaka,
Bangladesh
09-2008

Skills

  • Penetration Testing

  • User Support
  • System Troubleshooting
  • Infrastructure development
  • Root Cause Analysis
  • Technical Analysis
  • Windows 95/98/2000/XP/XP Pro/NT
  • Virtualization
  • Continuous Improvement
  • Scheduling
  • Account updating
  • Complaint resolution
  • Inbound and Outbound Calling
  • Information Security
  • Call Management
  • Product Sales
  • Training development aptitude
  • Quality Control
  • Opening and closing accounts
  • Customer Relations
  • Call Center Operations
  • Order Fulfillment

Timeline

Customer Service Executive

Wallmart
10.2023 - Current

Systems Engineer- Remote

Bank of America
09.2022 - 08.2023

Customer Service Associate

Macy's
08.2021 - 09.2022

Assistant Accounts Officer

BRAC Bank
01.2019 - 07.2021

BBA - Marketing Management And Research

University of Dhaka,

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Suhail Shahed Noor